---
title: "Macniell Fernandez - Sales Team Lead in Mumbai Metropolitan Region | Tal"
description: "Meet Macniell Fernandez, Sales Team Lead | BPO Operations & Client Delivery | Driving Team Performance at Call2Connect based in Mumbai Metropolitan Region."
image: "https://tal.club/meet/macniell/share-image"
---

# Macniell Fernandez on Tal

## Headline

Sales Team Lead \| BPO Operations & Client Delivery \| Driving Team Performance at Call2Connect

## About

Sales Team Lead \| BPO Operations \| AI\-Curious Leader I lead sales teams in a fast\-paced BPO environment where performance, adaptability, and client delivery are non\-negotiable\. Based in Mumbai, I currently head operations at Call2Connect Pvt Ltd — driving team performance, aligning sales processes, and building a culture of accountability\. What sets me apart is my appetite for learning\. I'm actively exploring how AI and automation can elevate BPO operations — from intelligent workflows and agentic systems to responsible data handling — bridging the gap between traditional operations and the future of work\. What I bring to the table: Sales team leadership & performance coaching Process improvement in BPO & client delivery environments Rapid adaptability in high\-change, high\-pressure settings Hands\-on learning in AI\-driven operations & automation I'm looking to grow within a forward\-thinking organization that values both operational excellence and innovation — and where I can contribute meaningfully at every level\. 📩 Open to conversations around BPO leadership, AI in operations, or collaborative opportunities\.

## Location

Mumbai Metropolitan Region

## Work experience

Sales Team Lead at Teleaccess E Services Pvt Ltd, Nov 2015 \- Sep 2024 · 8 yrs 11 mos, Mumbai, Maharashtra, India

## Education

HSC, Arts, SMS Pre\-university College \- India

[View the original profile](https://tal.club/meet/macniell)

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