Sales Team Lead | BPO Operations & Client Delivery | Driving Team Performance at Call2Connect
Mumbai, Maharashtra, India
HSC, Arts
SMS Pre-university College - India
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Sales Team Lead | BPO Operations | AI-Curious Leader I lead sales teams in a fast-paced BPO environment where performance, adaptability, and client delivery are non-negotiable. Based in Mumbai, I currently head operations at Call2Connect Pvt Ltd — driving team performance, aligning sales processes, and building a culture of accountability. What sets me apart is my appetite for learning. I'm actively exploring how AI and automation can elevate BPO operations — from intelligent workflows and agentic systems to responsible data handling — bridging the gap between traditional operations and the future of work. What I bring to the table: Sales team leadership & performance coaching Process improvement in BPO & client delivery environments Rapid adaptability in high-change, high-pressure settings Hands-on learning in AI-driven operations & automation I'm looking to grow within a forward-thinking organization that values both operational excellence and innovation — and where I can contribute meaningfully at every level. 📩 Open to conversations around BPO leadership, AI in operations, or collaborative opportunities.
Mumbai Metropolitan Region
Sales Team Lead at Teleaccess E Services Pvt Ltd, Nov 2015 - Sep 2024 · 8 yrs 11 mos, Mumbai, Maharashtra, India
HSC, Arts, SMS Pre-university College - India