M S Khan profile photo 1 on Tal

M S Khan

Client Success & Strategic Operations Leader | CRM, Project Management & High-Trust Client Relationships | Building High-Performance Teams and Scalable Systems

India

6+ years of work experience

Hello Mentor
Dec 20232 yrs 10 mosPresent

Bengaluru, Karnataka, India

• Led a diverse team of over 70 members in customer-facing operations and client relationship management. • Ensured structured delivery and service consistency across multiple client engagements. • Fostered a collaborative environment to enhance team performance and client satisfaction.
Hello Mentor
Apr 20221 yr 9 mosDec 2023

Bengaluru, Karnataka, India

• Supported customer success operations by implementing structured engagement processes and service workflows. • Introduced feedback collection methods to identify customer pain points and enhance service delivery quality. • Contributed to onboarding content and training materials for consistent customer enablement.
Hello Mentor
Aug 20218 mosMar 2022

Bengaluru, Karnataka, India

Presenova Management Solutions LLP
Feb 202011 mosDec 2020

Bengaluru, Karnataka, India

GetMyUni
Jun 20193 mosAug 2019

Bangalore

It has been a wonderful experience in GET MY UNI Educational Services Pvt. ltd., working as an intern in the domain of Content Marketing and Digital Marketing with the great Team I have ever met. This internship helped in learning and improving many aspects that inturn will lead in enhancing the knowledge of an individual as well.

M’s AI Stack

claude code
claude code
gemini
gemini
github copilot
github copilot
grok
grok
meta
meta
openai
openai

Education

Presidency University, Bangalore

Master of Business Administration - MBA, Marketing & Finance (Both Major)

Presidency University, Bangalore

bangalore university

Bachelor of Business Administration - BBA, Finance

bangalore university

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Headline

Client Success & Strategic Operations Leader | CRM, Project Management & High-Trust Client Relationships | Building High-Performance Teams and Scalable Systems

About

..

Location

India

AI stack

claude code

gemini

github copilot

grok

meta

openai

Work experience

Team Lead - Dept. Of Client Relationship & Management. at Hello Mentor, Dec 2023 - Present · 2 yrs 10 mos, Bengaluru, Karnataka, India, • Led a diverse team of over 70 members in customer-facing operations and client relationship management. • Ensured structured delivery and service consistency across multiple client engagements. • Fostered a collaborative environment to enhance team performance and client satisfaction.

Assistant Team Lead - Dept.of Client Relationship & Management. at Hello Mentor, Apr 2022 - Dec 2023 · 1 yr 9 mos, Bengaluru, Karnataka, India, • Supported customer success operations by implementing structured engagement processes and service workflows. • Introduced feedback collection methods to identify customer pain points and enhance service delivery quality. • Contributed to onboarding content and training materials for consistent customer enablement.

Business Development Executive at Hello Mentor, Aug 2021 - Mar 2022 · 8 mos, Bengaluru, Karnataka, India

Marketing Executive at Presenova Management Solutions LLP, Feb 2020 - Dec 2020 · 11 mos, Bengaluru, Karnataka, India

Content Marketing, SEO and Digital Marketing at GetMyUni, Jun 2019 - Aug 2019 · 3 mos, Bangalore, It has been a wonderful experience in GET MY UNI Educational Services Pvt. ltd., working as an intern in the domain of Content Marketing and Digital Marketing with the great Team I have ever met. This internship helped in learning and improving many aspects that inturn will lead in enhancing the knowledge of an individual as well.

Education

Master of Business Administration - MBA, Marketing & Finance (Both Major), Presidency University, Bangalore

Bachelor of Business Administration - BBA, Finance, bangalore university