---
title: "M D Tholkappiyan - Technical Support Analyst in Coimbatore | Tal"
description: "Meet M D Tholkappiyan, Technical Support Analyst at IBM based in Coimbatore. AI stack includes ChatGPT and Microsoft Copilot."
image: "https://tal.club/meet/m-d-tholkappiyan/share-image"
---

# M D Tholkappiyan on Tal

## Headline

Technical Support Analyst at IBM

## Location

Coimbatore

## AI stack

ChatGPT

Microsoft Copilot

## Work experience

Technical Support Analyst at IBM, Jul 2025 \- Sep 2026 · 1 y 2 mo, Coimbatore, Monitor SAP ECC and BW systems, including process chains, to ensure system availability and smooth business operations\. Perform incident management and ticket triage by analyzing issues, prioritizing incidents, and routing tickets to the appropriate SME teams\. Monitor scheduled jobs and process chains, identify failures, and coordinate with relevant teams for timely resolution\. Provide production support by troubleshooting application and system\-related issues and following up until resolution\. Track and manage incidents within SLA timelines and maintain effective communication with stakeholders\. Perform daily system monitoring and proactively identify issues to minimize business impact\.

## Education

Bachelor's degree, Computer Science, Bharathiar University

HSLC, Computer Science, Government higher secondary school othakkalmandapam

[View the original profile](https://tal.club/meet/m-d-tholkappiyan)

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