M D Tholkappiyan
Technical Support Analyst at IBM
Coimbatore
1+ year of work experience
Jul 20251 y 2 moSep 2026
Coimbatore
Monitor SAP ECC and BW systems, including process chains, to ensure system availability and smooth business operations.
Perform incident management and ticket triage by analyzing issues, prioritizing incidents, and routing tickets to the appropriate SME teams.
Monitor scheduled jobs and process chains, identify failures, and coordinate with relevant teams for timely resolution.
Provide production support by troubleshooting application and system-related issues and following up until resolution.
Track and manage incidents within SLA timelines and maintain effective communication with stakeholders.
Perform daily system monitoring and proactively identify issues to minimize business impact.
M’s AI Stack
Education
Bachelor's degree, Computer Science
Bharathiar University
20213 yrs2024
HSLC, Computer Science
Government higher secondary school othakkalmandapam
20192 yrs2021
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