---
title: "Lunkhohen Haokip - Orm in India | Tal"
description: "Meet Lunkhohen Haokip, Operations Analyst | MIS Reporting | KPI & SLA Tracking | Excel & Google Sheets | Performance Analytics | Process Improvement | Business Trainer | Sr. CSA based in India. AI stack includes claude, ChatGPT, and ChatGPT Images."
image: "https://tal.club/meet/lunkhohen-haokip/share-image"
---

# Lunkhohen Haokip on Tal

## Headline

Operations Analyst \| MIS Reporting \| KPI & SLA Tracking \| Excel & Google Sheets \| Performance Analytics \| Process Improvement \| Business Trainer \| Sr\. CSA

## About

Operations and Reporting professional with 3\+ years of experience in customer operations, performance reporting, escalation management, and process improvement\. Currently working in operational reporting and customer experience analysis, with hands\-on experience creating MIS reports, tracking KPIs and SLAs, identifying performance trends, and supporting business decisions through data\-driven insights\. My experience spans customer operations, team training, stakeholder reporting, and workflow management\. I have successfully managed high\-volume operational environments, analyzed 500\+ daily customer interactions, and trained a batch of 17 employees with a 100% clearance rate\. Core Areas: • MIS Reporting • KPI & SLA Tracking • Excel & Google Sheets • Pivot Tables & VLOOKUP • Escalation Management • Root Cause Analysis • Process Improvement • Stakeholder Reporting • Customer Experience Analytics Currently building expertise in SQL, Power BI, and Business Analytics while exploring opportunities in Operations Analytics, MIS Reporting, and Business Operations\.

## Location

India

## AI stack

claude

ChatGPT

ChatGPT Images

## Work experience

Orm at Odigma, Aug 2025 \- Present · 1 yr 3 mos

Analyst at Odigma, Aug 2025 \- Present · 1 yr 3 mos, \* Managed and analyzed high\-volume operational workflows, successfully handling and categorizing 500\+ customer interactions and support tickets daily while maintaining SLA and quality standards\. \* Created daily, weekly, and monthly MIS reports to provide stakeholders with insights into customer engagement, resolution performance, escalation trends, and operational efficiency\. \* Monitored and analyzed customer feedback across Meta, Google Business Profile, LinkedIn, and X for multiple clients within the Real Estate, Automobile, and Interior Design sectors\. \* Identified recurring complaint trends and escalation patterns through data analysis, enabling timely issue resolution and improved customer experience\. \* Coordinated with internal stakeholders to resolve critical customer concerns and maintain service quality standards\. \* Maintained accurate reporting dashboards and operational trackers to support management decision\-making\.

Business Trainer at Firstsource, Jan 2025 \- Jun 2025 · 6 mos, \* Delivered onboarding and process training to a batch of 17 employees, achieving a 100% training clearance and certification success rate\. \* Maintained trainee performance trackers and prepared progress reports using Excel and Google Sheets\. \* Provided structured coaching and performance feedback to improve operational readiness and process adherence\. \* Served as the primary Subject Matter Expert \(SME\) for process\-related queries during training and transition phases\. \* Collaborated with operations leadership to ensure training effectiveness and compliance with quality standards\.

Sr\.CSA / Business Trainer at Firstsource, Jan 2023 \- Jun 2025 · 2 yrs 6 mos, Senior CSA: \* Managed high\-volume customer interactions for UK SKY Broadband and TV Services while consistently achieving KPI, productivity, and quality targets\. \* Investigated and resolved complex customer escalations, ensuring timely issue resolution and high customer satisfaction\. \* Performed customer account verification and validation activities while adhering to company policies and security procedures\. \* Analyzed recurring customer concerns and collaborated with relevant teams to support process improvements and service enhancements\. \* Maintained detailed case records and ensured compliance with operational procedures and service standards\. \* Successfully promoted and upsold premium products and service add\-ons through customer needs analysis and consultative communication\.

## Education

B\.A, HEP, Kristu Jayanti University

Bachelor of Arts, Kristu Jayanti University

[View the original profile](https://tal.club/meet/lunkhohen-haokip)

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