Headline

Identity & Access Management (IAM) Administrator at Kyndryl | SailPoint | Okta | RBAC | Identity Governance | 6+ Years | Open to Relocation

About

I am an Identity and Access Management (IAM) professional with 6 years of experience in IT support and identity security. I specialize in user lifecycle management, access provisioning and deprovisioning, role-based access control (RBAC), identity governance, and access reviews. I have hands-on experience working with SailPoint and Okta, ensuring secure and compliant access to enterprise applications while following organizational security policies. Throughout my career, I have supported onboarding, offboarding, password management, privileged access requests, and user access modifications with a strong focus on security, accuracy, and customer satisfaction. In addition to my technical expertise, I have been recognized with the DWS Exemplar Award 2025 and have completed T3 Facilitation Skills Training, reflecting my commitment to continuous learning, collaboration, and leadership. I am passionate about identity security, process improvement, and delivering efficient IAM solutions that enhance business operations while reducing security risks. I am currently seeking new opportunities where I can contribute my expertise, grow professionally, and make a meaningful impact within a dynamic organization.

Location

Delhi

Work experience

Identity Access Management at Kyndryl, Mar 2025 - Apr 2026 · 1 yr 2 mos, Gurugram, Haryana, India · Hybrid, * Managed the end-to-end identity lifecycle, including user onboarding, offboarding, transfers, and access modifications. * Created, modified, and deprovisioned user accounts in Active Directory and Microsoft Entra ID (Azure AD) in accordance with organizational policies. * Provisioned and managed user identities and access rights using SailPoint, Okta, Active Directory, and Microsoft Entra ID. * Processed access requests and approvals through ServiceNow, ensuring compliance with SLAs and security policies. * Provisioned and managed user access for enterprise applications, including IBM Lotus Notes and Oracle, based on role-based access control (RBAC) requirements. * Supported Privileged Access Management (PAM) activities using CyberArk, including privileged account administration and access management. * Performed password resets, account unlocks, identity verification, and user account maintenance while adhering to security best practices. * Collaborated with security teams, application owners, and business stakeholders to enforce least-privilege access and resolve identity and access-related issues. * Delivered timely resolution of IAM requests while maintaining high service quality and compliance with organizational security standards

Senior Technical Analyst at Kyndryl, Sep 2021 - Mar 2025 · 3 yrs 7 mos, Gurugram, Haryana, India · Hybrid

Technical Support Analyst at IBM, Dec 2019 - Sep 2021 · 1 yr 10 mos, Gurugram, Haryana, India, * Provided remote technical support for hardware, software, operating systems, and network-related issues. * Diagnosed and resolved desktop, laptop, printer, and peripheral device issues using structured troubleshooting techniques. * Investigated and resolved application and software incidents through root cause analysis and configuration changes. * Assisted users via phone, email, and remote support tools, ensuring timely issue resolution. * Escalated complex incidents to appropriate support teams and monitored tickets through to closure. * Maintained accurate incident records and documentation using ITSM/ticketing tools. * Created and updated knowledge base articles to improve operational efficiency and support processes. * Delivered high-quality customer service by meeting SLAs and ensuring a positive end-user experience.

Reservations Sales Agent at Praxis Services Pvt. Ltd., Aug 2017 - Apr 2018 · 9 mos, Gurugram, Haryana, India, * Managed hotel reservations and booking inquiries through phone and email, ensuring a seamless customer experience. * Processed new bookings, modifications, cancellations, and special requests with accuracy and efficiency. * Assisted guests by providing information on room availability, rates, promotions, and hotel policies. * Resolved customer inquiries and booking-related issues while maintaining high service quality and customer satisfaction. * Coordinated with internal teams to ensure timely confirmation of reservations and smooth guest check-ins. * Maintained accurate reservation records and adhered to company standards and service procedures. * Identified opportunities to upsell room upgrades and additional services to enhance the guest experience.

Education

Bachelor of Computer Science, Don Bosco Technical Institute Okla

Seventh Day Adventist Inter college Rookee