Headline

Customer Support Specialist | 3+ Years Experience in Chat & Email Support | CRM & Ticketing Tools | Customer Experience | Escalation Management

About

With 3+ years in customer-facing roles, I’ve spent most of my time helping users resolve issues and improving product experiences. Over time, I found myself increasingly interested in understanding how things work behind the scenes, identifying patterns in user problems, simplifying complex issues, and improving the overall experience. I’m now looking to grow in a product-focused environment where I can contribute to better user experiences, work closely with cross-functional teams, and continue learning. I’m currently open to remote opportunities where I can bring a practical, customer-first approach and strong problem-solving skills..

Location

Delhi

Work experience

Support Specialist - Transfers at Revolut, Sep 2025 - Feb 2026 · 6 mos, Remote, Acted as the first point of contact for customers handling inbound and outbound money transfer queries, ensuring accurate and timely resolutions. Investigated and resolved issues related to failed, delayed, or pending transfers, improving customer experience and reducing repeat contacts. Managed 100+ weekly service requests using CRM tools, maintaining SLA adherence and prioritizing high-impact financial queries. Simplified complex payment and transaction processes for customers, enabling better understanding of platform functionality. Collaborated with internal teams (payments, compliance, and operations) to resolve escalations and ensure seamless transaction processing. Maintained high-quality support across global clients, ensuring clear communication across different time zones.

Support Specialist - ll at FIS, Nov 2024 - Sep 2025 · 11 mos, Remote

Senior Customer Care Executive at TP, Jul 2023 - Nov 2024 · 1 yr 5 mos, Remote, Role operated under Teleperformance (Client: Vodafone UK) for a defined period due to rebadging.

Customer Support Specialist at FIS, Jul 2022 - Jul 2023 · 1 yr 1 mo, Delhi, India, Provided real-time customer support via webchat, acting as a primary contact for Vodafone UK customers. Resolved billing, account, and service-related queries while maintaining SLA compliance and high CSAT scores. Managed multiple concurrent chats, ensuring efficient issue resolution and strong customer experience. Investigated customer-reported issues and provided clear, actionable solutions. Shared insights on recurring issues to support process improvements and team knowledge.

Education

Master of commerce - M.com, Business/Commerce, General, Indira Gandhi National Open University (IGNOU), Delhi

B.com(H), Commerce, Delhi University