Headline

Product Management Leader | Generative AI | Enterprise SaaS | Customer Experience & Customer Success Platforms | Product Strategy, Roadmaps & Workflow Transformation | Cisco | Former VMware

About

I enjoy building products that bring clarity to complex problems and create value for both users and businesses. I’m a Product Manager with 6+ years of product management experience and 11+ years across the IT industry, working across enterprise learning platforms, content systems, workflow tools, AI-led experiences, and customer-focused product initiatives. A big part of my work has been at the intersection of product strategy, customer behavior, and business impact. I’ve led initiatives around GenAI-powered workflows, forecasting, churn prediction, customer insights, and SaaS platform modernization — always with a strong focus on adoption, usability, and measurable outcomes. What excites me most about product management is connecting the dots: understanding customer pain points, aligning stakeholders, translating ambiguity into clarity, and building solutions that people actually use. I particularly enjoy working on products that combine AI, analytics, and enterprise-scale workflows. Some areas I’ve worked deeply in include: • AI-powered customer experience solutions • Customer success & renewal optimization • Product analytics & behavioral insights • Workflow automation & support transformation

Location

Bhubaneswar

AI stack

antigravity

codex

cursor

Work experience

Product Manager at Cisco, 2022 - Present · 4 yrs 8 mos, • Own product strategy and roadmap for AI-powered CX Assistant supporting a $24B+ renewal portfolio. • Delivered GenAI-driven capabilities including summarization, churn prediction, and forecasting, reducing manual analysis time by 30% and improving forecasting accuracy by 10%. • Built high-adoption platform workflows recognized among the most frequently used customer features. • Drove renewal optimization through behavioral analytics and customer insight-driven recommendations. • Led product initiatives for the Insights and Expert Engagement modules within Cisco CX Cloud. • Developed proactive compliance, fault detection, and crash-risk alerting capabilities to improve customer experience and operational visibility. • Partnered with engineering, analytics, and business stakeholders to deliver scalable AI-driven enterprise solutions.

Product Manager at VMware, 2021 - 2022 · 1 yr, • Led SD-WAN SaaS automation initiatives to improve onboarding and adoption. • Enabled SaaS subscription transformation through process standardization. • Contributed to enterprise cloud and networking roadmap delivery.

Business Analyst II at VMware, Jan 2018 - Jun 2021 · 3 yrs 6 mos, • Collaborated with stakeholder groups across various teams to ensure business and technology alignment • Responsible for identifying scope, define success metrics and estimate timelines. • Practice design thinking, idea management and project management within various projects • Managed roadmap and prioritization process for upcoming sprints • Resolved numerous project issues including scope creep, communication, and user needs

Business Analyst at VMware, May 2016 - Jan 2018 · 1 yr 9 mos, • Requirement management for multiple teams across domain like Global Support, Education and Professional Services team • Practice agile methodologies to better manage backlog items for Global Support team • Planned and managed user acceptance testing within the planned timeline

Marketing Intern at Talentrackr Technologies Pvt. Ltd., Apr 2015 - Jun 2015 · 3 mos

Software Engineer at L&T Infotech, 2010 - 2012 · 2 yrs, • Developed, tested, implemented, and maintained enterprise application software solutions. • Translated functional specifications into component-based technical designs and implementation plans.

Education

Master of Business Administration - MBA, System, SCIT - Symbiosis Centre For Information Technology

Bachelor of Technology, Computational Science, Eastern Academy