Headline

Product Manager | Building AI-Integrated SaaS | RAG | AI agents | LXP | Product Ops | Driving Strategy, User Adoption, Scale & Automation

About

🚀 Product Manager | Building AI-Integrated SaaS with Real Business Impact I’m a Product Manager with 8+ years of experience building scalable SaaS products across Talent Tech, Learning Tech, HR Tech, and Facility Tech — with a growing focus on embedding AI and automation into the user and ops journey. At Prismforce, I’ve led the design and rollout of an AI-aligned Learning Experience Platform (LXP) — enabling role-based, skill-gap-driven learning using integrations with Udemy and Coursera. We achieved 75%+ product adoption, with onboarding accelerated via Whatfix and product usage tracked via engagement dashboards. I also revamped Support Ops by automating Ticket-to-JIRA pipelines, sprint readiness checks, and daily team summaries — reducing manual effort and improving SLA adherence. Previously at Compel, I launched a FacilityTech SaaS platform adopted by malls and hotels — slashing maintenance costs by 30% and transitioning legacy setups to the cloud. 🔍 Now deep-diving into RAG workflows, product copilots, and AI-driven decisioning in SaaS.

Location

Bengaluru

Work experience

Product Manager II at Prismforce, Apr 2025 - Present · 1 yr 1 mo, 🤖 AI-Native LXP | 📊 Product Ops Strategy | 🤝 Strategic Partnerships | 📈 Enterprise Learning Innovation Leading the transformation of LearnPrism into a top-tier AI-native LXP, positioning it as a key challenger in the 🌐 enterprise learning space. Spearheading integrations with key content platforms like Udemy, Coursera and others, unlocking diverse, high-impact learning journeys. 🔍 Driving AI-powered innovation by building the LearnPrism AI Agent—designed to personalize user experience, boost engagement, and accelerate adoption across enterprise clients. ⚙️ Building structured KPIs for Product Operations to ensure system stability, reduce regressions, and drive faster resolution of support and engineering issues. Focused on enforcing resolution SLAs and driving accountability through metrics. 📚 Leading the development of an internal Product Intelligence Platform—a central hub to help cross-functional teams, to access feature knowledge, product insights, and Q&A faster, improving decision-making and reducing dependency loops. Collaborating across Engineering, GTM, Support, Legal, and Leadership to deliver clarity, consistency, and high-impact outcomes in every release.

Product Manager at Prismforce, Nov 2021 - May 2025 · 3 yrs 7 mos, Bengaluru, Karnataka, India, One of the earliest Product Managers at Prismforce — helped scale the company from 25 to 200+ people by building foundational products and automation-driven workflows. Led product development across the Skill Management System and LXP platform, with a focus on personalization, adoption, and scalable delivery. Key Contributions & Impact: 🧠 Built and scaled a Learning Experience Platform (LXP) from scratch, enabling skill-gap–driven learning journeys through integrations with Udemy, Coursera, HackerRank, and iMocha. 🧩 Implemented Whatfix as the in-app onboarding and engagement layer — drove 75% product adoption by reducing training dependency and improving time-to-value for users. 📣 Owned and launched the Notification Toolbox — a modular engine to drive user engagement through skill alerts, nudges, multilingual messaging, and smart notification routing. 📊 Built Product Adoption Dashboards using Advanced Excel, Python & SQL — tracked DAU, skill coverage, resume uploads, and other key product adoption metrics adopted by CS and leadership. 🔄 Automated product ops and sprint reporting via Google Apps Script — generated daily summaries, sprint readiness insights, and reduced manual coordination across teams. 🛠 Delivered key features like to enabling enriched skill extraction from user profiles for faster onboarding and adoption. 🚀 Led end-to-end implementation for one of the largest early enterprise client, handled phased delivery, UAT, and go-live under limited timelines. 🧪 Owned resolution of VAPT items and collaborated with InfoSec to ensure successful annual audit compliance.

Product Manager at Compel Consultancy Pvt Ltd, Jan 2019 - Dec 2021 · 3 yrs, Vashi , Navi Mumbai, After a re-entry back to Compel, I transitioned from client-facing delivery to product ownership. Initially focused on architecture analysis and user feedback collection, I later took full charge of product strategy, branding, and GTM for Compel’s flagship SaaS solution — eFacilito. Key Contributions & Impact: 🧭 Conducted product discovery, reviewed client pain points, and scoped key feature gaps in the legacy VB.NET architecture. Built early mockups and roadmap proposals that set the stage for a full rebuild. 🚀 Promoted to Product Manager (Nov 2019) and led the end-to-end rebranding and relaunch of the Facility Management platform as eFacilito, managed GTM, pricing, client migration, and product delivery. 💰 Closed multiple high-value enterprise deals, contributing directly to 40% post-launch revenue growth. 🛠 Took on DevOps and infrastructure ownership, handled deployments, CI/CD pipelines, server configs, and network access. ⚙️Optimized the HRMS product to support cross-sell initiatives; later managed transition during its phase-out due to cost challenges. 🦠 Enabled Covid compliance features (e.g. Visitor Management) to support reopening strategies for Malls and hospitality clients.

Project Manager ( Spontakt Solutions Ltd ~ Compel's subsidiary) at Compel Consultancy Pvt Ltd, Jun 2018 - Dec 2018 · 7 mos, Hyderabad , Andhra Pradesh, Temporarily transitioned to Spontakt Solutions (a Compel subsidiary) to lead chatbot projects for real estate and travel clients. 🧠 Led the end-to-end delivery of a travel booking bot integrated with ticketing platforms — improved booking volume by 12%. 💬 Designed conversation flows and onboarding logic for real estate bots, enabling automated lead qualification. 🤝 Managed direct client engagement, requirement scoping, delivery planning, and successful go-lives.

Executive Developer at Compel Consultancy Pvt Ltd, May 2018 - Jun 2018 · 2 mos, Vashi , Maharashtra, 🧩 Coordinated with vendor teams for outsourced module delivery while maintaining internal application uptime and quality. 🛠 Managed build rollouts, minor code reviews, and ensured timely delivery of enhancements on the legacy stack.

Freelance Developer at Self Employed, Dec 2016 - Jan 2018 · 1 yr 2 mos, Mumbai, Maharashtra, India, Undertaken Website Development projects for small scale businesses & Android App Development Projects

Education

Bachelor of Science, Information Technology, University of Mumbai

12th HSC, Science And Electronics, University of Mumbai