Headline

| Trust & Safety | Content Moderation & High-Risk Case Escalation | 4+ Yrs Experience

About

Trust & Safety Professional | Content Moderation & Crisis-Sensitive Case Handling | 4+ Years I protect users and customers when it matters most — in moments of risk, ambiguity, and distress. Over the past 4+ years, I've reviewed and actioned 120+ pieces of text, image, and video content daily against detailed safety policies, identifying harmful, exploitative, and policy-violating material while recognizing case severity and escalating high-risk matters to the right teams without delay. I've developed the resilience to handle sustained, direct exposure to graphic and emotionally difficult material — without letting that exposure compromise judgment, objectivity, or decision quality. More recently, I've applied that same care to highly sensitive, human situations: independently managing up to 20 emotionally sensitive insurance claims a day, including death, injury, and serious illness cases, across phone and email. I've supported people through some of the hardest moments of their lives with empathy, discretion, and professionalism — and maintained a 100% Customer Experience quality score throughout. What I bring to Trust & Safety work: 🔹 Strong judgment under ambiguity — knowing when to own a decision and when to escalate 🔹 Composure and empathy under sustained pressure, without losing attention to detail 🔹 Comfort working across multiple channels and case types simultaneously, in fast-paced, metrics-driven environments 🔹 A genuine commitment to the people on the other side of every case — survivors, customers, community members — not just the policy on the page I'm currently exploring Trust & Safety and Community Support roles where I can apply this experience at scale — particularly with organizations like Airbnb that take user safety as seriously as I do.

Location

Delhi

Work experience

Claims Associate at Allianz Partners India, Sep 2025 - Jun 2026 · 10 mos

Analyst at Highspring India (Formerly Vaco Binary Semantics), May 2022 - Aug 2025 · 3 yrs 4 mos, On-site

Education

Bachelor of Business Administration, Business Administration and Management, General, Mangalmay Institute of Management & Technology

Master of Business Administration, Marketing, Mangalmay Institute of Management & Technology