---
title: "Liyakat SHAIKH, PhD, MBA, PMP, CISM, ITIL Expert, AGILE SCRUM, LSSBB, PRINCE, COBIT, Cybersecurity - Global IT Head | Chief Information Officer · Fractal Analytics | Fractal Alpha in Mumbai | Tal"
description: "Meet Liyakat SHAIKH, PhD, MBA, PMP, CISM, ITIL Expert, AGILE SCRUM, LSSBB, PRINCE, COBIT, Cybersecurity, $8M Risk Neutralized · $1.2M Saved/Yr · NPS 51→85% | CIO · Global Head of IT | IT Strategy . Cybersecurity · Cloud · GenAI Enablement . FinOps . Building Resilient, Intelligent & Secured Enterpr..."
image: "https://tal.club/meet/liyakat-shaikh-phd-mba-pmp-cism-itil-expert-agile-scrum-lssbb-prince-cobit-cybersecurity/share-image"
---

# Liyakat SHAIKH, PhD, MBA, PMP, CISM, ITIL Expert, AGILE SCRUM, LSSBB, PRINCE, COBIT, Cybersecurity on Tal

## Headline

$8M Risk Neutralized · $1\.2M Saved/Yr · NPS 51→85% \| CIO · Global Head of IT \| IT Strategy \. Cybersecurity · Cloud · GenAI Enablement \. FinOps \. Building Resilient, Intelligent & Secured Enterprise Technology Org

## About

Wherever I have joined, I have tried to leave things better than I found them; better teams, better systems, better outcomes\. At Fractal Analytics, rebuilt a fragmented IT estate into 10 specialised, self\-sufficient verticals — Digital Workplace & IT Operations, Enterprise Infrastructure & Platform services, CloudOps & Platform Engineering, Network & Security Edge, IT Governance, Audit & Compliance, BizOps, Strategic IT Projects & Delivery, GenAI Platforms & Innovation, Enterprise Architecture & Solutions Design, Engineering & Automation and Talent development & upskilling serving 6,500 employees across 18 global offices\. $1\.2M\+ Year\-1 savings, NPS 51%→85% sustained 3 years, $8M compliance claim neutralised, zero audit non\-conformities across SOC 2 and ISO 27001\. Governed 15\+ GenAI platforms, 120\+ automation use cases, and led M&A IT integration for Fractal Alpha, Neal Analytics and Flyfish\. At BhartiAXA and ICICI Lombard, built IT from zero — DC\-to\-cloud in \~3 months \(65 apps, 90TB, 175 servers, zero disruption\), Rs\.4\.5Cr savings, zero IRDAI/RBI findings\. Stepped in as Acting CISO and built the security function from the ground up\. At AXA Technologies, headed two Asia infrastructure portfolios simultaneously — HK\-to\-NTT DC relocation \(45\+ parallel projects, 350 servers, Rs\.15Cr savings, zero SLA breach\)\. PMO framework became the AXA Asia regional standard\. Also delivered enterprise architecture and programme governance for Autoliv and Microsoft environments\. At ITC Infotech, owned a $5M Heineken global account across 45 countries and 60,000 users — service delivery, ITSM, infrastructure operations, C\-level QBR management\. Foundation built at Citigroup, Capgemini, Wipro and Tracmail — Hardware engineer, systems admin, technical consultant, Presales architect across India, Middle East and South\-East Asia\. Every rung earned, not skipped\. BUILD · RUN · SECURE · AUTOMATE — simultaneously, as one integrated function\. 25 years\. BFSI, Insurance, Consulting, Analytics\. 18 offices\. 45 countries\. PhD\. CISM\. PMP\. ITIL Expert\. AWS\. Azure Architect\. Published: SSRN 2025 — doi\.org/10\.2139/ssrn\.6597598 Open to CIO · Head of IT · Head of IT Security · CTO · Head of IT Infrastructure · VP IT · IT Director I bring a strong profile built over 25 years, a clear head for strategy and execution, and the right heart to build something meaningful — not just fill a seat\.

## Location

Mumbai

## Work experience

Global IT Head \| Chief Information Officer · Fractal Analytics \| Fractal Alpha at Fractal, Nov 2022 \- Present · 3 yrs 10 mos, Mumbai, Maharashtra, India, Full accountability for IT strategy, infrastructure, cloud, cybersecurity, GenAI governance, enterprise applications, compliance and vendor ecosystem across 18 global offices and a 6,500\-person organisation\. Reports to: Group CIO \| \~$6M annual IT OpEx \| $7M\+ portfolio \| 85\-member team Key outcomes: \- Rebuilt IT from 2 reactive towers into 10 self\-sufficient verticals — RACI, role taxonomy, SLA governance and knowledge management per vertical; scaled 3,000→6,500 across 18 global offices without proportional headcount growth \- Lifted NPS 51%→85% and sustained for 3 years — passwordless access, SD\-WAN upgrades and systematic SPOF elimination \- Zero audit non\-conformities across 3 consecutive years — SOC 2 Type II and ISO 27001 maintained simultaneously while scaling and enabling aggressive GenAI adoption \- Closed 30,000\+ VAPT findings with zero production impact \- Neutralised $8M Cease and Desist software compliance claim — IT\-Legal counter\-strategy; 1,600\+ endpoints cleaned within days; settled for a fraction \- Governed 15\+ GenAI platforms and delivered 120\+ automation use cases — shadow AI eliminated; each use case mapped to process, ROI and owner \- Delivered $1\.2M\+ in IT savings in Year 1 — cloud right\-sizing, VMware\-to\-Nutanix, in\-house MSP avoidance and vendor renegotiation \- Built hybrid GPU infrastructure — Azure A100/V100, Yotta and Neysa; powers Cogentiq, Kalaido, Vaidya, MarshalGoldsmith and Genesis AI/ML platforms \- Owned full enterprise application portfolio — D365 ERP, Oracle Hyperion, Workday HRMS \(6,500 employees\), Salesforce CRM, Fractal Management System

Head of Information Technology at Fractal, Nov 2022 \- Present · 3 yrs 10 mos, Report to Group CIO while leading enterprise\-wide technology strategy for a global organisation operating across 18 international offices with 6,500\+ employees\. Direct overall IT operations, cybersecurity, enterprise infrastructure, cloud transformation, digital workplace services, enterprise applications, automation initiatives, governance, compliance and global service delivery\.

Head of IT Projects & Programs at ICICI Lombard, Sep 2021 \- Nov 2022 · 1 yr 3 mos, Bharti AXA General Insurance got merged with ICICI Lombard General Insurance \(Service Continuity\) Cloud Optimisation e\-BAGI cloud & DC operations Sunset & Integration of e\-BAGI infrastructure Project governance & management Audit, Compliance & risk management

Deputy Vice President \| HEAD\- IT Infrastructure at Bharti AXA General Insurance, Jan 2019 \- Sep 2021 · 2 yrs 9 mos, Mumbai, Maharashtra, India, Reports to: CTO \| IT Budget: Rs\.20 Cr \| 518 servers · 480TB storage · 4,200\+ mailboxes Scaled: 1,800 to 4,000 headcount · 48 to 93 branches · Rs\.1,800 Cr to Rs\.3,500 Cr turnover Key outcomes: \- Built IT infrastructure from zero — transitioned all services from Capgemini to IBM; set up local DCs, recruited and structured the full team; stabilised without disruption during simultaneous business expansion \- Executed one of the fastest DC\-to\-cloud migrations in India's BFSI sector — 65 applications, 90TB, 175 servers in \~3 months; zero production disruption; 90:10 cloud ratio; Azure security and cost governance implemented from Day 1 \- Delivered Rs\.4\.5 Cr in cloud cost savings — right\-sizing, compute optimisation, capacity governance and vendor renegotiation \- Delivered 10% overall IT cost reduction and 20% infrastructure savings \- Replaced MPLS with 4G SD\-WAN across 20\+ branches — Rs\.30L annual savings; improved resilience \- Stepped in as acting CISO at ICICI Lombard — full ownership of firewall management, DLP, SOC/SIEM, VAPT lifecycle and security team restructuring \- Implemented Zero Trust controls — Akamai Zero Trust, Azure NSG, JIT access; eliminated VPN dependency \- Zero regulatory findings across all IRDAI and RBI compliance cycles at both organisations \- Governed data localisation and privacy controls per IRDAI data residency requirements

Head of Information Technology at BhartiAXA General Insurance \| ICICI Lombard, Feb 2018 \- Nov 2022 · 4 yrs 10 mos, Built IT infrastructure from zero — no inherited team, no existing infrastructure; transitioned from Capgemini to IBM, set up local DCs, recruited and developed team without disruption during simultaneous business expansion\.

Associate Vice President \| HEAD\-IT Infrastructure at Bharti AXA General Insurance at Bharti AXA General Insurance, Feb 2018 \- Jan 2019 · 1 yr, Mumbai, Maharashtra, India, Hired as Head of entire gamut of IT Infrastructure Landscape \(End user services \| DC, Cloud & Branches Operations \| Services Mgmt\. \| Security Mgmt\. \| Network Mgmt\. \| Project & Transition Mgmt\.\|DR & BCP \| Monitoring, Alerts & Tool support\) Key Initiatives\- Save energy on IT Assets \| Single sign\-on\| 4G bundling \| Wireless branches \| single point of failure \| Citrix VDI \| Zero trust solution Akamai\| DR Site provisioning \| Assets inventory tracking app \(in\-house developed\) BOT’s for contact centre \(chat & email\) \| RPA ID deactivation, business reporting\| Core system integration & upgrade\| Apps Smart E\-survey & New Claims systems Digital platforms\- microsites & Spectrum AVO \| Cloud: DC to cloud migration, Micro services, server less, auto\-scaling, modernization, CI/CD, auto patch \| HRMS HRberry & Darwinbox \| CRM SFDC for contact centre & Ops \| SAPBO business reporting & Informatica/SQL Cloud & DC Operations – Servers, Storage, Virtual Infra, Backup, RIMS, DB, App, NOC, SOC & SIEM, Tools, AD mgmt\., messaging & mail support, SAM & PIV, AS400 Setup fresh IT Infrastructure & Team locally\. Migrated entire IT technology from region to local DCs\. Stabilized services even after expansion without much issues IT Projects\- Led & delivered key projects such as Cloud Transformation, O365 migration to Gsuite, Corporate office setup, Wireless network, Resiliency & Failover, DR provisioning, 4G Bundling, server refresh, drive encryption, BYOD, VDI\. Led IT Architecture & prepared roadmaps, designs/work flows

Senior Manager\- IT Projects \| Programs \| Portfolios at AXA, Aug 2013 \- Jan 2018 · 4 yrs 6 mos, Bangalore, AXA is No 1 Insurance brand in the world, with over 160,000 employees and offices in 59 countries\. ATSS India provides Infrastructure and Application support for AXA Global and Domestic entities\. I am in senior management roles for ATSS, managing IT Infrastructures e2e project services for 2 operating companies in conjunction with Account & Services mgmt\. Successfully led and delivered several Business CRITICAL projects which are categorized as follows: Digital Transformations \| Platforms Data center Setup & relocations Cloud Services \{IaaS & PaaS\} Branches Setup & relocations ERP \| SAP \| CRM \| B2C \| B2E Apps HO, Site Setup & relocations Development & Testing \| Automation Security \| Audit \| Compliance Core Infrastructure projects BCP \| Disaster Recovery setup I strategically oversees, monitors, control and manages overall delivery mgmt\. from an executive level\. Covers not only projects under programme mgmt\. but also NSWRs, tasks\. Full accountability, control and authority over delivery partners\. Led overall program planning, monitoring and execution of plans in accordance with project budgets, forecasts, & delivery targets\. Establish & maintain overall PMO governance structure for the program utilizing & enhancing\. Managed exclusively Digital Projects i\.e\. Migration of applications from Core\-IT to Cloud\. Office 365 \(Cloud Project \- Involves 1000\+ user migration to cloud\) Pipeline management, E2E Demand/Project life cycle management\. Key member in designing TOM Categorizing and prioritizing projects: Project pool management & optimization; performance, training, motivation, employee satisfaction, rewards and recognition etc\. measures\. " Instrumental in reducing client's total cost of ownership by service optimization and process enhancement/integration\. Manages holistic resource forecasting and planning across cross functional teams\.

## Education

Doctor of Philosophy \- PhD, Information Technology, Arni University

Certification Program, Cyber Security, Indian Institute of Technology, Kanpur

[View the original profile](https://tal.club/meet/liyakat-shaikh-phd-mba-pmp-cism-itil-expert-agile-scrum-lssbb-prince-cobit-cybersecurity)

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