Headline

Experienced Store Manager skilled in Product and Team Management

About

With over 16 years of experience in customer service and retail management, including leadership roles at Lenskart.com and Max Fashion India, I focus on delivering operational excellence and fostering exceptional customer experiences. My expertise includes product management, team management, and customer service management, which I leverage to drive growth and support organizational goals. At Lenskart.com, I contributed to operational performance and service excellence, combining my adaptability, ownership, and customer-first mindset. Passionate about team development, I aim to inspire and empower teams while delivering impactful results in the retail and service industries.

Location

Mumbai

Work experience

Store Manager at Lenskart.com, Jan 2025 - Nov 2025 · 11 mos, Mumbai, Maharashtra, India

Store Manager at Max Fashion India, Aug 2024 - Jan 2025 · 6 mos, Mulund, Took the Handover of LS Mulund Max SIS Store on 13th Dec 23 with -18% LFF , With 3.5 Months Turned -18% To -13% , 5% LFL Business Growth for the Financial year. From New Financial year 24-25 we are on 112% LFL Growth & YTD 100%. Promoted on Aug 24 as a SIS Store Manager.

Assistant Store Manager at Max Fashion India, Jun 2023 - Aug 2024 · 1 yr 3 mos, Maharashtra, India

Sr Department Manager at Landmark Group, Oct 2018 - Jul 2023 · 4 yrs 10 mos, Maharashtra, India, Retail & Service Industry

Supervisor at Lanmark Arabia, Sep 2012 - Aug 2018 · 6 yrs, Jiddah, Makkah, Saudi Arabia, Customer Service, Taking Feedback from customers and forwarding to SM, Keeping records of FMS , SMS styles. Customer Oriented, Adaptability, Taking Ownership, Handle Store in Absence of SM for 2 Months. and Achieved targets too.

Sales Assistant at BAHRAIN APPERAL TRADING WLL, Sep 2010 - Aug 2012 · 2 yrs, Bahrain

Education

Bachelor of Commerce, Business/Commerce, General, kj Khilnani Jr College

Bachelor of Commerce - BCom, Business/Commerce, General, Mumbai University Mumbai