Headline

Building Outskill 🚀

About

A proud Bengali! I believe in the process of "Dream always" | "Plan if you are serious about it" | "Execute it at any cost'. Given a choice, I would be a full-time cook and moody painter.

Location

Bengaluru

AI stack

claude code

claude

codex

gemini

ChatGPT

Wispr Flow

Work experience

Senior Manager - Growth at GrowthSchool, Jun 2024 - Present · 2 y 5 mo, Bengaluru, Karnataka, India, - Own the top-of-funnel growth engine, driving workshop registrations, show-ups, and direct booked revenue while maintaining healthy acquisition and conversion economics. - Drive workshop funnel strategy and conversion optimisation, identifying drop-offs across the funnel and implementing interventions to improve lead-to-show-up and show-up-to-revenue conversion. - Own acquisition efficiency and unit economics, maintaining CPL and ROAS within target thresholds while balancing scale, lead quality, and revenue outcomes. - Diversify and scale lead acquisition channels, identifying new sources of qualified demand and improving the mix and quality of leads entering the funnel. - Evaluate channel and lead-source performance to reallocate investments towards higher-quality, higher-converting sources and build a more predictable revenue pipeline.

Manager - Business Operations at Outskill, May 2025 - May 2026 · 1 yr 1 mo, Bengaluru, Karnataka, India, - Owned end-to-end business and revenue operations for a high-ticket program portfolio, leading Sales and Operations across the full customer lifecycle; personally drove successful sales of mid-funnel products to accelerate customer progression and revenue conversion. - Achieved ₹100+ Cr in annualised collections across Domestic and US markets, with accountability for forecasting, revenue realisation, retention, collections governance, and overall business performance. - Launched and successfully operationalised 40+ high-ticket cohorts, ensuring a seamless sales-to-delivery transition and consistent customer experience while building scalable processes across the learner lifecycle. - Led strategic growth and operational transformation across conversion optimisation, cash-realisation acceleration, automation, and process scalability, while partnering with senior leadership on P&L planning, capacity modelling, and cross-functional growth strategy.

Training And Quality at Outskill, Jul 2024 - Apr 2025 · 10 mos, Bengaluru, Karnataka, India, At GrowthSchool, I led end-to-end quality and training initiatives to enhance learner experience, performance, and program delivery. My role involved designing and executing training frameworks, monitoring quality benchmarks, and aligning learning outcomes with organizational goals. I collaborated closely with cross-functional teams to ensure smooth onboarding, continuous skill development, and process improvements. By streamlining training operations and ensuring adherence to quality standards, I played a key role in scaling learner satisfaction and operational excellence. Key Contributions: • Designed and managed structured training programs for learners and internal teams. • Implemented quality control mechanisms to improve learning delivery. • Partnered with stakeholders to drive continuous improvement in training outcomes. • Enhanced operational efficiency through data-driven insights and feedback loops.

Health and well-being at Career Break, Jun 2024 - Jun 2024 · 1 mo, Bengaluru, Karnataka, India

Learning and Development Manager at K12 Techno Services Pvt. Ltd., Sep 2023 - May 2024 · 9 mos, Bengaluru, Karnataka, India, (ORCHIDS THE INTERNATIONAL SCHOOL) Academic Training Leadership development Product & Process Development Led a team of trainers and quality auditors to maintain the quality standards of all the schools across the country.

L&D Trainer (HR) at Medfin, Sep 2022 - Sep 2023 · 1 yr 1 mo, Bengaluru, Karnataka, India, Looking into Quality, Training & Development of the process across all domain & Verticals.

Category Associate - Business (Coach Manager) at Unacademy, May 2021 - Sep 2022 · 1 yr 5 mos, • To manage Unacademy's on-boarding process of new educators to ensure a seamless transition of the day-to-day activity pipeline. • Interacting with educators for content creation and building long term productive relationship. • Interacting with cross function teams (talent acquisition, marketing, finance, tech etc.) • Managing payout for the educators and resolving the queries related to it. • Operating internal tools/dashboards (Atlas, Tableau,Retool, Moderator dash etc.) • • Tracking Mentors’ KPI on daily basis. • Auditing Mentors’ meetings and sessions taken by doubt-solving Educators • Keeping active coordination with all the learners and Mentors regularly. • Training the mentors and doubt solving educator about system updates. • Making regular timetable of Doubt-Solving Educators for doubt clearing sessions. • Leave management of Doubt-Solving Educators and Mentors • Analyzing performance of every mentor and generating reports every day. • Giving monthly Feedback to the mentors. • To Co-ordinate with various departments for better functioning of the process. Training & Quality - To audit Mentors’ process adherence quality across all goals - to look after the quality enhancement of each goal following SOP - Strategical planning across all goals at operations and training - to train the all Coach managers on new changes and updates - Implementation of new strategies across all goals - to create promotional decks and events - to train mentors on new product and process updates

Teacher Operations (Mastree) at Unacademy, Oct 2020 - May 2021 · 8 mos, Bengaluru, Karnataka, India, This job role demands an enriched hold of the product and process knowledge: - • It includes formulating strategy of seamless teaching and virtual classroom management, improving performance of teachers. • The major part is the engagement with various internal stakeholders to enhance teaching experience for teachers and students both. • Work on supply and demand of classes. It s based on the sale, parents’ demand, etc. • I expertise in making SOPs; So whenever required I make changes in it and update my team members accordingly by conducting short training sessions. • As I am the admin of the team, I have the access to generate the team report and to keep them notified about the inflow of work. • Attending weekly meetings on behalf of my team with the manager, AVP and other senior managers to discuss and formulate new scenarios that the team comes across. • I have been a part of Ops training team as well, as I had a strong hold of product knowledge. • Me and my team members work to find ways to increase quality of customer service and implement best practices across all levels. And to be precise, along with my offered role, my additional duty is to micromanage my team being an Admin, so, when it comes to my work, I believe in perfectionism.

Primary English Teacher at Orchids The International School, Apr 2018 - Apr 2020 · 2 y, Kolkata

Education

Master of Business Administration - MBA, Operations Management, SVKM's Narsee Monjee Institute of Management Studies (NMIMS), Bangalore

Bachelor of Arts (B.A.), Philosophy, Bidhannagar Government College