Headline

Software QA Engineer | Manual & Automation Testing | Selenium | Python | API Testing | STLC | JIRA | Jenkins | 4+ Years Experience

About

As a Quality Assurance Engineer with 4+ years of experience, I specialize in ensuring the delivery of high-quality, reliable, and user-centric software solutions through a combination of manual and automation testing practices. My expertise spans the complete Software Testing Life Cycle (STLC), including requirement analysis, test planning, test case design, execution, defect management, and release validation. I have hands-on experience in Manual Testing, Web Application Testing, API Testing, and Selenium Automation Testing, with Python used to develop and enhance automated test solutions that improve test coverage and support early defect detection. Key areas of expertise: • Manual Testing (Functional, Regression, Integration, System, and UAT Testing) • Selenium Automation Testing • Python Automation Frameworks • API Testing & Validation using Postman • Test Case Design & Execution • Defect Tracking and Management using JIRA • CI/CD Support with Jenkins • Release Validation and Production Support • Root Cause Analysis and Defect Triage • Agile/Scrum Methodologies Throughout my career, I have collaborated closely with developers, product managers, business analysts, and stakeholders to identify risks early, resolve critical production issues, and ensure seamless software releases. My focus is on delivering stable, scalable, and high-performing applications while continuously improving testing efficiency through automation and process optimization. I am passionate about software quality, continuous learning, and leveraging automation to build robust testing solutions that drive business success. Open to opportunities in: • QA Engineer • Software Test Engineer • Automation Test Engineer • QA Automation Engineer • SDET (Software Development Engineer in Test)

Location

Greater Bengaluru Area

AI stack

claude

cursor

openai

ChatGPT

Work experience

QA Engineer at Indee, Aug 2021 - Sep 2025 · 4 yrs 2 mos, Bengaluru, Executed Manual, Functional, Regression, Integration, and Exploratory Testing across web and mobile applications throughout the STLC. Designed and maintained Test Cases, Test Plans, and Test Scenarios aligned with business requirements and requirement traceability. Logged and tracked defects in JIRA with severity and priority classification; performed RCA, retesting, and closure. Collaborated with Developers, Product Owners, and BAs in Agile/Scrum environments to ensure quality deliverables. Validated application functionality across multiple environments, browsers, and platforms for cross-browser compatibility. Participated in Agile ceremonies including Sprint Planning, Stand-ups, Reviews, and Retrospectives. Contributed to Test Strategy, Risk-Based Testing, and quality improvement initiatives, reducing defect leakage. Developed Selenium WebDriver scripts using Python to support automation and improve regression coverage. Analyzed BRDs and User Stories to ensure complete test coverage with end-to-end traceability matrices. Performed Smoke, Sanity, and UAT to validate release readiness across pre- and post-production environments. Identified QA process gaps and implemented efficient testing workflows, reducing manual testing effort.

Customer Success Associate at Indee, Aug 2020 - Aug 2021 · 1 yr 1 mo, Bengaluru, Provided L2 email and chat support for SaaS product users. Analyzed, reproduced, and resolved customer-reported functional and usability issues. Worked closely with QA, Development, and Product teams for defect resolution and root cause analysis. Documented known issues, FAQs, and troubleshooting steps in Knowledge Base. Improved customer satisfaction by ensuring quick response time and accurate technical communication.

I3 senior associate, Client Technical support role at Dell, Mar 2018 - Jul 2019 · 1 yr 5 mos, Bengaluru, Diagnose & troubleshoot enterprise-related issues within SLAs. Escalate issues to Product Support & Technical Support teams. Maintain accurate logs in Helpdesk database. Work on networking hardware & software troubleshooting. Collaborate with Technical Managers on escalations.

RIMS engineer at Microland Limited, Oct 2016 - Sep 2017 · 1 yr, Bengaluru, Monitored server backups and system health using HP Data Protector and SCOM. Investigated backup failures, restoration issues, and alert management. Handled Incident (INC) and Request (RITM) tickets related to Exchange Server and infrastructure. Performed root cause analysis and preventive maintenance activities.

L3 Technical Support at Convergys, Jun 2015 - Oct 2016 · 1 yr 5 mos, Bengaluru, Provided advanced technical support for Windows 7, 8, 8.1, 10 and Office 365 environments. Troubleshot OS installation, boot failures, driver issues, and application errors. Guided users through system recovery, patching, and configuration. Achieved high customer satisfaction scores through first-call resolution and technical expertise.

Education

Bachelor of Engineering (B.E.), Instrumentation Technology/Technician, JSS Academy Of Technical Education Karnataka

Instrumentation Technology/Technician, Visvesvaraya Technological University