Headline

Google Workspace Cloud Trainer | Strategic Technical Leader | Lead Fraud Management control | SSO / SAML / LDAP | Security | Cloud | Leadership

About

Led the creation of the training process for new employees, which helped them become fully functional in their roles 25% faster than before.. Updated and improved the existing study materials and courses, leading to 40% more employees joining the training and a 15% increase in their test scores. Implemented cost-effective training solutions, reducing overall timelines by seven days without sacrificing quality. Orchestrated software update training for over 300+ employees, ensuring minimal operational disruption. Established a continuous learning culture by introducing monthly knowledge-sharing sessions. Developed and launched a leadership development program, significantly decreasing management-level turnover. Established evaluation metrics for training effectiveness, delivering data-driven recommendations for continuous improvement. Designed engaging virtual training modules and facilitated Interactive workshops on various topics. Conducted assessments to evaluate trainee progress, Identifying areas for further attention.

Location

India

AI stack

aistudio

claude

gemini

openai

ChatGPT

Microsoft Copilot

Work experience

Team Lead Trainer at Cognizant, Mar 2024 - Present · 2 yrs 8 mos, Hyderabad, Telangana, India

Lead Instructor at Cognizant, Mar 2024 - Present · 2 yrs 8 mos, Led the creation of the training process for new employees, which helped them become fully functional in their roles 25% faster than before.. Updated and improved the existing study materials and courses, leading to 40% more employees joining the training and a 15% increase in their test scores. Implemented cost-effective training solutions, reducing overall timelines by seven days without sacrificing quality. Orchestrated software update training for over 300+ employees, ensuring minimal operational disruption. Established a continuous learning culture by introducing monthly knowledge-sharing sessions. Developed and launched a leadership development program, significantly decreasing management-level turnover. Established evaluation metrics for training effectiveness, delivering data-driven recommendations for continuous improvement. Designed engaging virtual training modules and facilitated Interactive workshops on various topics. Conducted assessments to evaluate trainee progress, Identifying areas for further attention.

Training Specialist at Infosys, Sep 2021 - Present · 5 yrs 2 mos, India

Information Technology Lecturer at Infosys, Sep 2021 - Feb 2024 · 2 yrs 6 mos, Google Cloud Workspace Trainer for Admin. We handle client requirements which is relating to DNS, Configurations of MX, TXT, CNAME, DKIM, SPF, DMARC records, Adding Secure LDAP's, Active Directory syncing clients Third party App to cloud computing system, Data Loss Prevention, Managing Security setting based on client requirement. Explained complex topics, providing clear and simple examples to enhance comprehension. Identified organisational training needs, developing bespoke training programs to address them. Actively listened to employees, answering questions and proactively addressing concerns. Conducted train-the-trainer sessions to prepare internal experts to deliver IT training.

Senior Claims Specialist at WNS, Dec 2018 - Aug 2021 · 2 yrs 9 mos, Collated evidence to prove fraudulent activities. Identified patterns of emerging claims involving specific parties. Completed ongoing customer activity monitoring to identify unusual or suspicious activity related to fraud. Validated Investigations utilising a range of sources from both Internal and external sources. Prioritised competing priorities with effective time management to meet deadlines. Helped resolve disputes involving claims against property. Analysed complex data sets to inform evidence-based decisions, enhancing project success rates. Oversaw compliance with regulatory standards, mitigating risks and safeguarding organisational reputation.

Senior Associate at Firstsource, Mar 2017 - Jun 2018 · 1 yr 4 mos, Maintained up-to-date knowledge of industry trends and best practices related to broadband technology. Inspected existing wiring infrastructure for safety hazards before beginning work. Performed installation and maintenance of customer's broadband services, Including troubleshooting, testing, modifying and repairing cables and equipment. Identified root cause analysis for service Issues and implemented corrective action plans.

Team Lead at first source, Nov 2022

Education

High School Diploma, Indian High School, Bangalore

Bachelor of Commerce, Accounting, Mariyappa First Grade College, No.3022, 3023, 3024, MKK Road, Gayathrinagar, Bangalore -21