Headline

Operations Processor | Reconciliation & Quality Control | Audit & Compliance | Mortgage Remediation

About

Seeing for an entry-level position in a growing financial organization. Passionate about learning business concepts and possess the ability to handle work pressure and customer issues professionally. Have exceptional advisory skills to introduce new schemes and help customers to meet their financial goals.

Location

Chennai

Work experience

Banking Operations Specialist – Reconciliation, Audit & Compliance at Wells Fargo, Sep 2023 - Present · 2 yrs 10 mos, Chennai, Tamil Nadu, India, - Managed reconciliation of loan accounts (Personal Lines & Loans, Home Equity). - Investigated discrepancies in balances, payments, and interest calculations. - Delivered customer satisfaction by resolving fee-related queries. - Conducted cheque Image Quality Reviews (IQR) for accuracy and compliance. - Escalated errors to senior/onshore teams for timely resolution. - Utilized Common Recon, XPM, Mainframe, DMS, NCR, and HOGAN for reconciliation and quality control.

Associate Operations Processor – Mortgage Remediation at Wells Fargo, Mar 2022 - Jul 2023 · 1 yr 5 mos, Chennai, Tamil Nadu, India, - Managed document control and fee remediation for client portfolios. - Conducted daily audits to ensure compliance and accuracy. - Verified portfolio and fee details against client-signed documents. - Delivered weekly updates on process changes and improvements. - Ensured accountability for each batch processed. - Implemented quality control and second-level reviews before LOB handoff.

Education

Commerce, Business/Commerce, General, Kendriya vidyalaya anna nagar

Bachelor of Commerce - BCom, General Studies, Dr MGR Educational and Research Institute