---
title: "Laxman Prasad Divakala - Head of Customer Support in Bengaluru | Tal"
description: "Meet Laxman Prasad Divakala, Head of Customer Experience| Coaching & Team Enablement | Implementation & Onboarding | Escalations | Customer Adoption. based in Bengaluru. AI stack includes claude code, claude, and gemini."
image: "https://tal.club/meet/laxman-divakala/share-image"
---

# Laxman Prasad Divakala on Tal

## Headline

Head of Customer Experience\| Coaching & Team Enablement \| Implementation & Onboarding \| Escalations \| Customer Adoption\.

## About

I’m a Customer Success leader with 9\+ years of experience building teams, processes, and systems that drive measurable customer and business outcomes across SaaS, EdTech and D2C\. I’ve hired and coached high\-performing teams, created onboarding and adoption playbooks, and led cross\-functional initiatives that improved customer satisfaction, retention, and time\-to\-value — while directly contributing to revenue growth through value\-added services\. Career highlights: • Scaled support & implementation orgs from 5 to 25\+ members • Increased CSAT from 33% to 84% and reduced onboarding time by 25–40% • Decreased repeat escalations by 35% and improved retention by 18% • Drove $10M\+ in value\-added service revenue through customer expansion and implementation excellence My experience spans Customer Success, Professional Services, and Implementation, working closely with Sales, TAM, Product, Engineering, and Support to deliver seamless post\-sales experiences that strengthen customer lifetime value\. Familiar with HRIS/HCM concepts \(payroll, benefits, time & attendance\), data migration, and SSO/SCIM integrations, I align technical delivery with business outcomes\. Certified PMP & Six Sigma Black Belt, I bring a data\-driven yet people\-first approach to scaling teams, optimizing customer journeys, and driving both adoption and revenue impact\.

## Location

Bengaluru

## AI stack

claude code

claude

gemini

notebooklm

notion

openai

## Work experience

Head of Customer Support at Cosmix, Dec 2024 \- Present · 1 yr 10 mos, India

Quality Manager – Global Support at Simplilearn, Aug 2023 \- Jun 2024 · 11 mos, Bengaluru, Karnataka, India

Assistant Manager – Customer Success at BYJU'S, Jan 2020 \- Aug 2023 · 3 yrs 8 mos, Bengaluru, Karnataka, India

Transaction Process at Accenture in India, Jun 2018 \- Sep 2019 · 1 yr 4 mos, Bengaluru Area, India

Assistant Sales Manager at Agmatel India Pvt Ltd, Jun 2017 \- Jun 2018 · 1 yr 1 mo, Bangalore

## Education

Master of Business Administration \- MBA, Business Administration, Management and Operations, Manipal University Jaipur

Bachelor of Business Administration, Marketing, Amity University Mumbai

[View the original profile](https://tal.club/meet/laxman-divakala)

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