Headline

Customer Success & Account Management Professional | International Client Portfolio Management | Customer Retention, Revenue Growth & Relationship Management | CRM | SQL | Power BI

About

Product-fluent Growth and Operations professional with a background spanning SaaS Sales, Customer Success, and Data Science. I specialize in leveraging data analytics—including Python, SQL, and Power BI—to build revenue tracking systems from the inside out, uncover deep user insights, and drive sustainable account retention. My career is built at the intersection of Go-To-Market (GTM) strategy and hands-on client operations. Having managed portfolios across high-growth digital platforms, I excel at identifying customer behavioral trends, understanding funnel mechanics, and optimizing the post-onboarding lifecycle for cross-border markets (Europe & India). Rather than just identifying client pain points, I focus on actively solving them through consultative relationship management, data-driven health tracking, and proactive churn mitigation. Areas of Impact: Revenue Systems & Funnels: Turning complex client pipeline data into structured, predictable retention outcomes. Data-Driven Retention: Leveraging technical data literacy to monitor account health scores and prevent revenue leakage. Cross-Border Operations: Navigating fast-moving, international environments with clear, culturally nuanced communication.

Location

Bengaluru

AI stack

claude code

claude

dalle

gemini

lovable

openai

Work experience

Customer Experience & Operation Executive at PRISM, Jun 2024 - Present · 2 yrs 6 mos, India, • High-Impact Portfolio Ownership: Directing end-to-end account lifecycle, service delivery, and retention metrics for an international customer portfolio, driving 38% of total team revenue during a peak fiscal window. • Revenue Expansion Value Consultation: Executed consultative, high-volume digital account management to convert incoming European customer accounts, maximize contract value, and drive inbound upsells while maintaining peak satisfaction scores. • Proactive Account Health SLA Management: Architected automated tracking systems and reporting dashboards using Advanced Excel to monitor account SLAs, optimize response workflows, and systematically eliminate operational revenue leakage. • Cross-Functional Remote Alignment: Partnered closely with cross-border Finance, Planning, and Commercial divisions to align service quality, dynamic pricing models, and strategic cross-border account retention initiatives in a remote-first, high-volume ecosystem. • Crisis Management and Churn Mitigation: Conducted regular quality audits on client interactions to optimize digital engagement strategies, systematically reducing account friction points, resolving critical escalations, and protecting core portfolio health.

Travel at Career Break, Oct 2023 - Jun 2024 · 9 mos

Data Science Intern at P2E Pro, May 2023 - Sep 2023 · 5 mos, Noida, Uttar Pradesh, India, Data Literacy & Health Metrics: Built an analytical foundation by developing Python and NLP-driven text models, translating raw datasets into structured, actionable insights to predict user behavior and optimize customer sentiment analysis. Cross-Functional Technical Fluency: Leveraged hands-on experience with APIs, databases, and machine learning to bridge the gap between clients and internal product/engineering teams, accelerating technical issue resolution. Proactive Churn & Sentiment Tracking: Trained advanced machine learning models (SVM, Random Forest) to analyze textual sentiment, a capability directly applied to identifying at-risk accounts and proactively managing customer health scores.

Inside Sales Executive at Breathe Well-being, Nov 2022 - Feb 2023 · 4 mos, Delhi, India, Data-Driven Account Management: Utilised analytical insights and health metrics to track user engagement and product adoption for diabetes management solutions, proactively optimizing customer health outcomes and retention. Customer Health & Strategy Optimisation: Conducted user feedback analysis and market research to refine account management strategies, ensuring health and weight management offerings directly mapped to evolving client needs. Value-Based Consultation: Blended health-tech product knowledge with consultative acumen to guide users through their wellness journeys, increasing digital product utilization and long-term customer satisfaction (CSAT).

Inside Sales Specialist -business development at Skill-Lync, Jun 2022 - Nov 2022 · 6 mos, Delhi, India, Proactive Engagement & Outreach: Managed high-volume portfolio outreach, executing 50+ strategic touchpoints daily to consult with engineering students and professionals, ensuring high engagement and trial-to-paying adoption rates. Customer Lifecycle Management: Managed the full customer journey from initial onboarding to successful account conversion and retention utilizing CRM tools like Salesforce and LeadSquared to track customer health and pipeline metrics. Value Realisation & Consultative Success: Practised consultative relationship management by translating complex technical curricula into clear ROI-based value propositions, aligning product outcomes with customer career goals to maximise long-term value.

Education

Bachelor of Technology - BTech, Material and Metallurgical Engineering, Maulana Azad National Institute of Technology

PCMB, Aishwarya Innovative PU College - Deeksha, Maddur