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Lalit Nayak

Delegate acquisition specialist

Mumbai Metropolitan Region

2+ years of work experience

Vault Circle
Feb 20265 mosPresent

Mumbai

Concentrix
Jul 20241 yr 8 mosFeb 2026

Thane, Maharashtra, India

Handling inbound calls for one of the top US banking process, with promotional shifts to a supervisor role which demands handling higher level of technical and banking problems of the customers. Patiently handling the grievances and solving major problems for the customers was of major concern. Alongside, maintaining the AHTS, CSATS, SSATs, was of utmost importance as well.
Concentrix
Jul 20241 yr 4 mosOct 2025

Managed customer credit card accounts with accuracy and professionalism. Handled client queries, resolved issues, and ensured high satisfaction levels. Developed strong communication and negotiation skills through daily client interaction. Worked with CRM tools to track customer concerns and maintain accurate records. Built trust with clients through consistent service and follow-ups.

Education

University of Mumbai

Bachelor's in Management studies, Business, Management, Marketing, and Related Support Services

University of Mumbai

20213 yrs2024
St. Pius X High School

High School Diploma

St. Pius X High School

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Headline

Delegate acquisition specialist

Location

Mumbai Metropolitan Region

Work experience

Delegate acquisition specialist at Vault Circle, Feb 2026 - Present · 5 mos, Mumbai

Operations Executive at Concentrix, Jul 2024 - Feb 2026 · 1 yr 8 mos, Thane, Maharashtra, India, Handling inbound calls for one of the top US banking process, with promotional shifts to a supervisor role which demands handling higher level of technical and banking problems of the customers. Patiently handling the grievances and solving major problems for the customers was of major concern. Alongside, maintaining the AHTS, CSATS, SSATs, was of utmost importance as well.

Credit Card Specialist at Concentrix, Jul 2024 - Oct 2025 · 1 yr 4 mos, Managed customer credit card accounts with accuracy and professionalism. Handled client queries, resolved issues, and ensured high satisfaction levels. Developed strong communication and negotiation skills through daily client interaction. Worked with CRM tools to track customer concerns and maintain accurate records. Built trust with clients through consistent service and follow-ups.

Education

Bachelor's in Management studies, Business, Management, Marketing, and Related Support Services, University of Mumbai

High School Diploma, St. Pius X High School

Lalit Nayak - Delegate acquisition specialist in Mumbai Metropolitan Region | Tal