Lal Chand on Tal
Headline
Software Engineer @Amdocs | NIT Trichy | Java, Spring Boot, Microservices | GenAI & Agentic Systems | CI/CD & Kubernetes
About
Software Engineer with 5 years of experience at Amdocs, specializing in OSS platforms, service activation, and large-scale telecom systems. Strong expertise in Java, Spring Boot, and Microservices, building and supporting mission-critical production systems for global telecom clients including AT&T, T-Mobile, Vodafone Ireland, and 3UK. 💡 Professional highlights: Experienced in production support and system stabilization, handling P0/P1 incidents, critical defect resolution, and performance optimisation in high-availability environments. Proficient in cloud-native and DevOps practices, leveraging Kafka, Docker, Kubernetes, and CI/CD pipelines to deliver scalable and fault-tolerant solutions. Recently built an AI-powered agentic L3 support platform, applying RAG, LLMs, prompt engineering, and automation to significantly improve case triage efficiency and accelerate root-cause analysis. Demonstrated leadership by mentoring a team of 3 engineers, driving best practices in debugging, incident management, and delivery. Strong collaborator across QA, DevOps, network, and customer teams to ensure seamless releases and faster issue resolution. Passionate about AI-driven engineering productivity, production ownership, and building resilient backend systems that scale.
Work experience
Advanced Software Engineer at Amdocs, Nov 2025 - Present · 10 mos, Pune District, Maharashtra, India
Software Engineer at Amdocs, Jan 2023 - Nov 2025 · 2 yrs 11 mos, Pune District, Maharashtra, India
Associate Software Engineer at Amdocs, Jul 2021 - Jan 2023 · 1 yr 7 mos, Pune Division, Maharashtra, India
Education
Master of Computer Applications - MCA, Computer applications, National Institute of Technology, Tiruchirappalli
Bachelor's degree, Computer Science, Chhatrapati Shahu Ji Maharaj University
