Lakshmish Hegde
Associate Manager - Banking Product & Solutions @ RazorpayX | Fintech & API Banking | Product Strategy | Product Management with GenAI & Agentic AI at BITSOM
Greater Bengaluru Area
3+ years of work experience
Oct 20251 yr 1 moPresent
On-site
Nov 20241 yr 2 mosDec 2025
Bangalore
Mar 20249 mosNov 2024
Bangalore Urban, Karnataka, India
1. Addition to the previous roles, spearheaded key initiatives that demonstrably improved partner bank conversion rates.
2. Achieved a 13% increase in same-month conversion (M0) from Q1 to Q4 and a 22% reduction in end-to-end onboarding Median TAT (18 days in Q1 to consistently meeting the 14- day target from Q3 onwards). These improvements facilitated faster partner integration and accelerated business expansion for RazorpayX. Led process optimization and quality control initiatives, achieving a 36% reduction in onboarding defects (from 68% in April to 94% in March). This effort streamlined workflows and ensured a more reliable and error-free onboarding experience for partner banks.
3. Fostered a collaborative environment by working closely with cross-functional teams (Product, Analytics, Support, Engineering) to identify and resolve issues efficiently.
4. Developed and implemented Looker dashboards to automate reporting and empower data-driven decision-making, leading to a more strategic approach to onboarding optimization.
5. Cultivated a high-performing team environment by coaching and developing team members, ultimately enhancing their performance and positively impacting the customer experience.
6. Additionally, spearheaded the successful restart of ICICI Bank onboarding, a complex project requiring resolution of novel product-level challenges. Through collaboration with Product and Tech teams, redesigned the onboarding process to achieve a significant reduction in turnaround time, from 35 days to just 12 days.
Sep 20215 mosJan 2022
Hyderabad, Telangana, India
Nov 202011 mosSep 2021
India
1. Supported the implementation of RPA solutions to automate manual tasks, potentially leading to increased efficiency and productivity.
2. Contributed to reducing backlogs from parts suppliers in the automotive aftermarket, ensuring timely availability of spare parts.
3. Assisted the Spares Department with tasks to monitor and ensure smooth and timely production processes Utilized historical data to forecast parts requirements for the manufacturing bay, contributing to efficient inventory management and production planning.
Lakshmish’s AI Stack
Education
Product Management with GenAI and Agentic AI, Product Management
BITSoM - BITS School of Management
20252025
Bachelor of Engineering - BE, Mechanical Engineering
RV College of Engineering
20202020
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