Headline

Director – People Operations | Strategic HR Leader | Culture Transformation Architect | Talent & Leadership Development Champion | Driving Scalable HR Systems, Engagement Excellence & Business Growth

About

As a People Operations and HR Leader with 18 years of experience across global technology organizations, I specialize in building high-performance cultures, modernizing HR ecosystems, and aligning people strategy to business growth. My work revolves around transforming HR from a transactional support function into a strategic, insight-driven business partner. At Tricon Infotech, I drove the full spectrum of People Operations across India, US, and UK, leading culture change, workforce strategy, and HR digital transformation. I have built foundational HR systems from the ground up, including a company-wide performance management system, HRBP operating model, global onboarding framework, HRIS-powered payroll, and learning & engagement architectures that scaled with business expansion. My approach blends strategic advisory with hands-on execution. I worked closely with leadership to shape organization design, future-skill development, high-potential talent pipelines, and succession strategies. I provide data-driven insights that strengthen decision-making, reduce organizational friction, and enhance employee lifespan value. Key Impact Highlights: -Awarded “Enabling Business Growth” (2025) for HR interventions that directly accelerated capability building, leadership readiness, and organizational performance. - Engineered a ground-up Performance Management System, creating clear goal alignment and elevating accountability across global teams. - Introduced the HRBP model and Employee Satisfaction Survey, significantly improving engagement, reducing escalations, and strengthening trust in HR. - Digitized critical HR systems—transitioning payroll, performance reviews, and employee data management from manual to automated platforms, improving accuracy, compliance, and employee experience. - Led culture transformation initiatives that instilled transparency, ownership, collaboration, and high-performance mindsets across the organization. - Scaled headcount from 320 to 500, enabling structured workforce planning, bench optimization, and readiness for upcoming business demand. - Strengthened leadership pipelines through targeted L&D programs including First-Time Manager development and succession readiness planning. I am passionate about building workplaces where people thrive, leaders grow with clarity, and organizations operate with purpose, agility, and empathy. My goal is to continue enabling business growth through people excellence, digital-first HR ecosystems, and future-ready talent strategies. Do reach me out at: lakshmikvishwanath@gmail.com

Location

Bengaluru

AI stack

gemini

openai

perplexity

ChatGPT

Microsoft Copilot

Work experience

Director People Operations at Tricon Infotech, Feb 2021 - Sep 2025 · 4 yrs 8 mos, Bengaluru, Karnataka, India, As the senior HR leader for Tricon’s India, US, and UK operations, I steer the end-to-end People Operations charter and drive the evolution of HR into a strategic powerhouse. I architect scalable HR systems, shape organizational culture, and partner with CXOs to build a future-ready workforce. Key Achievements & Impact: - Built the entire people operations ecosystem from ground zero — performance management, HRBP model, engagement calendar, onboarding, and HR governance — positioning HR as a strategic enabler. - Automated core HR processes by deploying a modern HRIS and digitizing performance reviews, dramatically improving accuracy, compliance, and data reliability. - Drove culture transformation by redesigning people practices to reinforce collaboration, accountability, and transparency across all levels. - Introduced structured leadership development, succession frameworks, and first- time manager programs, strengthening internal talent readiness and reducing external hiring dependency. - Enabled seamless workforce scaling from 320 to 500+ employees through proactive headcount planning, bench strategy, and talent forecasting aligned to business demand. - Established robust employee data governance practices that improved compliance, audit readiness, and leadership reporting, while enhancing HR service quality. - Improved engagement, new-hire assimilation, and retention through ongoing listening mechanisms, employee sentiment analysis, and data-driven interventions. - Received the Enabling Business Growth Award (2025) for strategic HR interventions that directly contributed to capability expansion and revenue growth.

Human Resources Director at Tricon Infotech Private Limited, Feb 2021 - Sep 2025 · 4 yrs 8 mos, Leading the design and execution of people strategy aligned with global business objectives, transitioning HR from transactional to strategic partner.

Senior Manager - People Operations at Tricon Infotech, Feb 2021 - May 2022 · 1 yr 4 mos

Senior Manager - Human Resources at Happiest Minds Technologies, Sep 2019 - Jan 2021 · 1 yr 5 mos, Bengaluru, Karnataka, India, Acted as the HR Business Partner for the largest and highest-revenue business unit, shaping people strategy, workforce planning, and organizational effectiveness initiatives for a 1,000+ employee portfolio. Key Achievements & Impact: - Partnered with BU leadership to align workforce strategy with revenue goals, optimizing talent supply, capability building, and leadership readiness. - Enhanced early-career retention by designing career pathways and mentoring frameworks for campus hires, improving clarity in growth and skill development. - Strengthened performance culture by leading the entire goal-setting and performance review lifecycle, ensuring alignment between business strategy and individual outcomes. - Reduced skill gaps and improved billability by analyzing unit-level talent data and driving targeted upskilling and reskilling programs. - Improved employee morale through empathetic engagement during COVID-19 disruptions — virtual connects, recognition frameworks, and wellness support. - Reduced compensation grievances by supporting structured pay reviews, job leveling, and internal equity assessments. - Launched and scaled the Alumni Connect Program to enhance employer branding, boost referral quality, and strengthen long-term talent relationships. - Enabled data-driven decision-making by generating insights on attrition, engagement, and workforce trends, allowing timely business and HR interventions.

People Manager at Happiest Minds Technologies, Sep 2019 - Jan 2021 · 1 yr 5 mos, Acted as a strategic HR Business Partner for the highest revenue-generating Business Unit (Product & Services), driving people strategy in alignment with business goals.

Manager - Human Resources at Oracle, May 2019 - Aug 2019 · 4 mos, Bangalore, Managed HR operations for Oracle Financial Services, with a focus on efficient hiring, manpower planning, and HR process optimization. Key Achievements & Impact: - Streamlined recruitment operations by implementing an ATS-driven hiring workflow, reducing time-to-hire and improving candidate experience. - Strengthened workforce planning accuracy by aligning hiring pipelines with project cycles and delivery timelines. - Improved stakeholder satisfaction by establishing stronger vendor management practices and transparent communication channels. - Enhanced process reliability through structured documentation, compliance checks, and standardized onboarding practices.

Human Resources Manager at PRIMUS Global Technologies Pvt Ltd, May 2019 - Aug 2019 · 4 mos, Managed vendor relationships and collaborated with internal and external stakeholders to align manpower planning with evolving business needs.

Education

Master of Business Administration, Human Resources Management/Personnel Administration, General, bangalore university

Bachelor of Science, Computer Science, bangalore university