Headline

Senior Process Associate | Digital Marketing Trainee at NIDM India | SEO | Google Ads | Social Media Marketing | Open to Digital Marketing Opportunities

About

I’m a results-oriented professional with a dual background in customer support and market research, committed to delivering value through both human connection and data-driven insight. At Genpact, I currently work as a Customer Support Associate, where I specialize in resolving customer issues with empathy, accuracy, and efficiency. My daily focus is on delivering high-quality support, building trust with customers, and ensuring smooth service experiences that drive satisfaction and retention. Previously, I worked at S2W Media as a Research Analyst, where I supported demand generation efforts by collecting, verifying, and analyzing B2B data. My work contributed directly to identifying high-potential leads, helping marketing and sales teams target the right audiences with the right messages. I take pride in being both people-centered and detail-driven—comfortable on the front lines of customer service and equally confident working behind the scenes with data.

Location

Hyderabad

Work experience

Digital Marketing Intern at NIDM India, Jan 2026 - Present · 6 mos, Hyderabad, Telangana, India, Completed hands-on training in Digital Marketing at NIDM India, Learned Search Engine Optimization (SEO) techniques and keyword research, Gained practical experience in Google Ads and Meta Ads campaigns, Worked on competitor analysis and website performance evaluation,Learned content marketing, social media marketing, and lead generation strategies,Used digital marketing tools such as Google Analytics, Google Search Console, and Canva,Participated in live projects and digital marketing assignments.

Senior Process Associate at GENPACT, Nov 2022 - Apr 2026 · 3 yrs 6 mos, Hyderabad, Telangana, India, Managed daily business process operations while maintaining high accuracy and quality standards,processed and verified data records efficiently to support client requirements,Collaborated with cross-functional teams to resolve operational issues and improve workflow efficiency, Maintained compliance with company policies and service-level agreements (SLAs), Demonstrated strong attention to detail, problem-solving, and communication skills in a fast-paced environment.

Research Analyst at S2W Media, Jul 2021 - Aug 2022 · 1 yr 2 mos, Hyderabad, Telangana, India

Education

Bachelor of Commerce - BCom, Osmania University, Hyderabad

SRM Degree college, Shamshabad, LBM High school, Shamshabad