---
title: "Lakshmi Yadav - ONE APP Vendor Management in Ghaziabad | Tal"
description: "Meet Lakshmi Yadav, WFM Assistant Manager | Workforce Forecasting · Intraday Management · Capacity Planning | BPO Operations | IEX · Calabrio · Amazon Connect | Driving SLA Excellence in BFSI Contact Centres based in Ghaziabad."
image: "https://tal.club/meet/lakshmi-3/share-image"
---

# Lakshmi Yadav on Tal

## Headline

WFM Assistant Manager \| Workforce Forecasting · Intraday Management · Capacity Planning \| BPO Operations \| IEX · Calabrio · Amazon Connect \| Driving SLA Excellence in BFSI Contact Centres

## About

I help BFSI contact centres run leaner, hit SLA targets, and never get caught off\-guard by volume spikes\. With 5\+ years in BPO workforce management — across multi\-vendor setups, real\-time command centres, and capacity planning for high\-stakes clients like Make My Trip — I've built a reputation for turning WFM data into decisions that actually move metrics\. What I bring to a WFM Assistant Manager role: → Forecasting accuracy within ±4% using historical trend modelling → 95%\+ schedule adherence maintained across 150\+ agent teams → 22% reduction in unplanned absenteeism impact through proactive protocols → Multi\-vendor SLA governance across BFSI, e\-commerce, and travel verticals → Hands\-on with IEX TotalView, Calabrio, Amazon Connect, and Qlik Sense I've worked across the full WFM stack — from intraday firefighting in a Global Command Centre to building executive\-ready capacity plans and coaching agents on real\-time tools\. If you're hiring for WFM AM roles in Delhi NCR's BFSI or BPO space — or building a team that needs someone who can lead from the floor and report to the boardroom — let's talk\.

## Location

Ghaziabad

## Work experience

ONE APP Vendor Management at iEnergizer, Nov 2023 \- Present · 2 yrs 8 mos, Client and Partner Management

Make my trip Vendor Management at iEnergizer, Mar 2023 \- Nov 2023 · 9 mos, Central WFM

Business Analyst at Startek, Jan 2021 \- Mar 2023 · 2 yrs 3 mos, Noida sector 3, WFM Specialist

## Education

Delhi University, B\.A program, Mahamaya balika inter college

[View the original profile](https://tal.club/meet/lakshmi-3)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/lakshmi-3#person",
      "name": "Lakshmi Yadav",
      "url": "https://tal.club/meet/lakshmi-3",
      "image": "https://tal.club/meet/lakshmi-3/profile-photo.jpg",
      "description": "Meet Lakshmi Yadav, WFM Assistant Manager | Workforce Forecasting · Intraday Management · Capacity Planning | BPO Operations | IEX · Calabrio · Amazon Connect | Driving SLA Excellence in BFSI Contact Centres based in Ghaziabad.",
      "jobTitle": "ONE APP Vendor Management",
      "worksFor": {
        "@type": "Organization",
        "name": "iEnergizer"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "ONE APP Vendor Management"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "Ghaziabad"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "Mahamaya balika inter college"
        }
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/lakshmi-3#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/lakshmi-3#webpage",
      "url": "https://tal.club/meet/lakshmi-3",
      "name": "Lakshmi Yadav on Tal",
      "description": "Meet Lakshmi Yadav, WFM Assistant Manager | Workforce Forecasting · Intraday Management · Capacity Planning | BPO Operations | IEX · Calabrio · Amazon Connect | Driving SLA Excellence in BFSI Contact Centres based in Ghaziabad.",
      "dateModified": "2026-07-18T10:24:34.381Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/lakshmi-3#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/lakshmi-3/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/lakshmi-3/profile-photo.jpg",
        "caption": "Lakshmi Yadav profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```