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Lakshmana Shiva

AI Governance & GRC Consultant | AI Risk & Responsible AI | ISO 42001 LI · NIST AI RMF · NIST CSF · ISO 27001 · COBIT · GDPR · PCI DSS · NIS2 | IT Governance · TPRM

Bengaluru

9+ years of work experience

Navar Identity Solutions
Mar 20268 mosPresent

Bengaluru, Karnataka, India

Established the enterprise risk management function from the ground up for a global manufacturing client — built the organisation's first risk register, redesigned the risk assessment process and policy, and operationalised daily risk logging, giving leadership its first consolidated view of enterprise risk exposure. Core member of the multi-regulation compliance programme spanning NIS 2 (France and Italy entities), GDPR (customer and employee PII systems), and PCI DSS — leading scoping, IT controls gap assessments, data-flow mapping, and remediation roadmaps across the enterprise. Led end-to-end implementation of the Complyance GRC platform, establishing a scalable, audit-ready governance framework aligned to ISO 27001 and COBIT as the single source of truth for risk and compliance. Own the Third-Party Risk Management lifecycle — vendor security assessments, compliance gap analysis, and contractual risk review — with Privacy by Design embedded into vendor onboarding criteria. Building a centralised KPI and risk metrics portal (React.js + Python) for ITSM, IAM, and GRC functions, replacing manual reporting with real-time executive dashboards on control performance and compliance posture. Lead enterprise application rationalization across a portfolio of 15000 applications, identifying redundancy and consolidation opportunities to reduce TCO, licence spend, and operational complexity. Redesigned ServiceNow ITSM workflows, improving ticket routing accuracy and SLA adherence across IT, security, and business teams.
Groww, India
Feb 20232 yrs 9 mosOct 2025

Bengaluru, Karnataka, India

As an IT Program Manager at Groww, I have driven transformative programs across GRC, cybersecurity, and IT governance. I spearheaded initiatives that optimized workflows, enhanced compliance, and delivered measurable outcomes for the organization. PROGRAM LEADERSHIP Directed cross-functional programs, aligning IT, security, and GRC teams with business objectives. My leadership resulted in a 15% improvement in operational efficiency, ensuring seamless execution of complex initiatives. COST SAVINGS Led the development and implementation of an automated Slack bot for regulatory metrics reporting, saving ~₹5 lakhs annually for the GRC team by automating data collection and reporting processes. SAAS DASHBOARD INTEGRATION Designed and deployed a centralized SaaS dashboard that integrated security data from tools like SentinelOne and Azure, enabling real-time decision-making and increasing leadership's visibility by 40%. RISK & COMPLIANCE Collaborated closely with the GRC team to integrate Scrut, improving governance and policy management processes and enhancing risk management metrics. Led the rollout of IT Governance Policies across the organization, achieving 100% compliance across departments. AUTOMATION EXCELLENCE Developed automated workflows using Google Sheets and SlackBots to streamline HR and compliance communications, reducing manual effort by 60% and increasing employee engagement through personalized notifications. STAKEHOLDER COLLABORATION Built strong relationships with engineering, product, and compliance teams to resolve cross-functional dependencies, ensuring program success and fostering a collaborative culture.
Groww, India
Nov 20224 mosFeb 2023

India

Developed and implemented key IT policies, including Laptop Standard, Hardware Buyback, Lost/Stolen Laptop, Asset Procurement, Exit, and Escalation Matrix, optimizing processes and securing stakeholder buy-in for consistent policy enforcement. Managed Groww’s SaaS environment, ensuring smooth performance for critical applications through effective system monitoring, user account provisioning, and vendor coordination for technical troubleshooting and resolution. Trained and led three internal teams on the Zoho SDP Helpdesk tool, ensuring a smooth onboarding process and consistently meeting daily SLA targets, boosting operational efficiency and customer satisfaction. Designed a Slack application for the HR Team to automate communication and track training statuses and HR-related tasks, increasing employee engagement and operational productivity. Served as Super Admin for JumpCloud, handling employee onboarding, account setup, and access management, ensuring seamless network integration and security compliance across all systems. Automated employee onboarding emails through a Python-based mail merge script, reducing manual effort, improving accuracy, and reinforcing security by implementing business rules for ticket segregation within the SDP tool.
Amazon
Apr 20227 mosOct 2022

Bengaluru, Karnataka, India

• Served as a primary contact for escalated ticket resolution and developed Bash scripts to optimize processes, improving Tier 1Engineers' ticket handling efficiency. • Conducted ticket quality audits and managed EC2 instances, enhancing customer satisfaction and system maintenance. • Analyzed and improved processes ofr login changes and SaaS application deployment, contributing ot global and regional project success. • Created QuickSight reports for ticket transfer analysis,reduced unwanted ticket escalations and improving service owner experiences • Led Technical Interviews for Escalation Engineer roles and provided on-call training,enhancing team capabilities and service standards
Amazon
Oct 20201 yr 6 mosMar 2022

Bengaluru, Karnataka, India

• Functioned as an Escalation Engineer, managing complex support cases and mentoring IT support engineers for performance improvement. • Participated in hiring processes for Tier 1Support and managed high-severity escalations as an On-call Engineer. • Developed IT and knowledge base articles, Slack workflows, and automated responses to streamline team processes and reduce ticket escalations. • Awarded the Mad Scientist award for scripting innovations that significantly improved team efficiency. • Completed a 6-month Exchange Team rotation, writing articles for process improvement and overseeing the patching of 436 Exchange servers.
Amazon
Nov 20181 yr 11 mosSep 2020

India

• Provided worldwide phone and chat support as a Global IT Support Specialist, maintaining a 96% customer satisfaction score. • Acted as a Subject Mater Expert for the Omnia tool, enhancing tool efficiency and troubleshooting MDM issues for mobile users. • Managed multiple chat sessions during peak volumes, collaborating with the LocalTI and Omnia teams for tool enhancements.
Klaus IT Solutions Pvt Ltd
Apr 20175 mosAug 2017

Greater Chennai Area

• Functioned as an IMS Engineer, providing dedicated remote support to global users at Mindtree. • Specialized in troubleshooting Outlook issues on Windows platforms, ensuring timely resolution and coordinating effectively with the Local IT team for advanced support needs.
Eteam Info Services Private Limited,Noida
Nov 20151 yr 6 mosApr 2017

Noida,India

• Managed inventory of desktop hardware and software at Wipro, ensuring up-to-date records and system configurations for optimal workstation setups. • Provided comprehensive in-person support and technical guidance to end-users, simplifying complex information for non-technical staff. • Acted as the primary point of contact for the IT team, addressing user needs and troubleshooting system issues promptly. • Assisted in the development and execution of a Business Continuity Plan (BCP), setting up user-specific computer configurations and aiding ni conference room tech setups. • Oversaw hardware and software installations, collaborating with vendors for replacements and warranty claims ot maintain high customer satisfaction. • Ensured system security through encryption, firewall, and patch management, consistently passing audits for bank projects.

Lakshmana’s AI Stack

claude code
claude code
gemini
gemini
hugging face
hugging face
kimi
kimi
openai
openai

Education

PSN College of Engineering and Technology

Bachelor's Degree, Electronics and Communications Engineering

PSN College of Engineering and Technology

20104 yrs2014

High School, Computer Science

Balakrishna Matriculation Higher Secondary School

20091 yr2010

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Headline

AI Governance & GRC Consultant | AI Risk & Responsible AI | ISO 42001 LI · NIST AI RMF · NIST CSF · ISO 27001 · COBIT · GDPR · PCI DSS · NIS2 | IT Governance · TPRM

About

Are you a FinTech or Banking leader dealing with fragmented compliance, audit fatigue, and vendor risk blind spots? I'm a GRC Consultant and IT Program Manager with 11+ years across FinTech, Banking, and Cloud Infrastructure. I help organizations build governance frameworks that are automated, audit-ready, and aligned with global regulatory standards — without slowing down your business. What I deliver: → End-to-end GRC framework design — ISO 27001, NIST CSF, COBIT, CMMC, CSCRF → COBIT-aligned policy documentation and governance structure → Osano data mapping for GDPR, CCPA, and global privacy compliance → Third-Party Risk Management: vendor assessments, contractual risk, Privacy by Design → ServiceNow ITSM redesign — ticket routing, SLA adherence, cross-team workflows → GRC automation that eliminates 90% of manual compliance workload Proven outcomes: → ₹25L annual savings through enterprise-wide automation at Groww → 50+ IT and cybersecurity programs delivered across FinTech and Cloud → 90% reduction in manual GRC effort via automated workflows → CSCRF compliance established through automated CCI metrics tracking → 96% CSAT maintained at Amazon across global escalation operations Currently working on: COBIT policy documentation, Osano data mapping for global privacy compliance, application rationalization, and GRC tool implementation — at Navar Identity Solutions (Akkodis ODC). Tech & Frameworks: ISO 27001 · NIST CSF · COBIT · CMMC · CSCRF · GDPR · CCPA · ServiceNow · Osano · Scrut · n8n · Power Automate · AWS · Azure · Jira · Confluence 📩 Open to GRC Consulting, IT Program Management, and PMO Lead roles — India, UAE, or Remote. DM me "PORTFOLIO" for case studies, or reach me at lakshmanashiva3@gmail.com

Location

Bengaluru

AI stack

claude code

gemini

hugging face

kimi

openai

Work experience

GRC Consultant at Navar Identity Solutions, Mar 2026 - Present · 8 mos, Bengaluru, Karnataka, India, Established the enterprise risk management function from the ground up for a global manufacturing client — built the organisation's first risk register, redesigned the risk assessment process and policy, and operationalised daily risk logging, giving leadership its first consolidated view of enterprise risk exposure. Core member of the multi-regulation compliance programme spanning NIS 2 (France and Italy entities), GDPR (customer and employee PII systems), and PCI DSS — leading scoping, IT controls gap assessments, data-flow mapping, and remediation roadmaps across the enterprise. Led end-to-end implementation of the Complyance GRC platform, establishing a scalable, audit-ready governance framework aligned to ISO 27001 and COBIT as the single source of truth for risk and compliance. Own the Third-Party Risk Management lifecycle — vendor security assessments, compliance gap analysis, and contractual risk review — with Privacy by Design embedded into vendor onboarding criteria. Building a centralised KPI and risk metrics portal (React.js + Python) for ITSM, IAM, and GRC functions, replacing manual reporting with real-time executive dashboards on control performance and compliance posture. Lead enterprise application rationalization across a portfolio of 15000 applications, identifying redundancy and consolidation opportunities to reduce TCO, licence spend, and operational complexity. Redesigned ServiceNow ITSM workflows, improving ticket routing accuracy and SLA adherence across IT, security, and business teams.

Information Technology Program Manager at Groww, India, Feb 2023 - Oct 2025 · 2 yrs 9 mos, Bengaluru, Karnataka, India, As an IT Program Manager at Groww, I have driven transformative programs across GRC, cybersecurity, and IT governance. I spearheaded initiatives that optimized workflows, enhanced compliance, and delivered measurable outcomes for the organization. PROGRAM LEADERSHIP Directed cross-functional programs, aligning IT, security, and GRC teams with business objectives. My leadership resulted in a 15% improvement in operational efficiency, ensuring seamless execution of complex initiatives. COST SAVINGS Led the development and implementation of an automated Slack bot for regulatory metrics reporting, saving ~₹5 lakhs annually for the GRC team by automating data collection and reporting processes. SAAS DASHBOARD INTEGRATION Designed and deployed a centralized SaaS dashboard that integrated security data from tools like SentinelOne and Azure, enabling real-time decision-making and increasing leadership's visibility by 40%. RISK & COMPLIANCE Collaborated closely with the GRC team to integrate Scrut, improving governance and policy management processes and enhancing risk management metrics. Led the rollout of IT Governance Policies across the organization, achieving 100% compliance across departments. AUTOMATION EXCELLENCE Developed automated workflows using Google Sheets and SlackBots to streamline HR and compliance communications, reducing manual effort by 60% and increasing employee engagement through personalized notifications. STAKEHOLDER COLLABORATION Built strong relationships with engineering, product, and compliance teams to resolve cross-functional dependencies, ensuring program success and fostering a collaborative culture.

IT Specialist at Groww, India, Nov 2022 - Feb 2023 · 4 mos, India, Developed and implemented key IT policies, including Laptop Standard, Hardware Buyback, Lost/Stolen Laptop, Asset Procurement, Exit, and Escalation Matrix, optimizing processes and securing stakeholder buy-in for consistent policy enforcement. Managed Groww’s SaaS environment, ensuring smooth performance for critical applications through effective system monitoring, user account provisioning, and vendor coordination for technical troubleshooting and resolution. Trained and led three internal teams on the Zoho SDP Helpdesk tool, ensuring a smooth onboarding process and consistently meeting daily SLA targets, boosting operational efficiency and customer satisfaction. Designed a Slack application for the HR Team to automate communication and track training statuses and HR-related tasks, increasing employee engagement and operational productivity. Served as Super Admin for JumpCloud, handling employee onboarding, account setup, and access management, ensuring seamless network integration and security compliance across all systems. Automated employee onboarding emails through a Python-based mail merge script, reducing manual effort, improving accuracy, and reinforcing security by implementing business rules for ticket segregation within the SDP tool.

IT Support Engineer II at Amazon, Apr 2022 - Oct 2022 · 7 mos, Bengaluru, Karnataka, India, • Served as a primary contact for escalated ticket resolution and developed Bash scripts to optimize processes, improving Tier 1Engineers' ticket handling efficiency. • Conducted ticket quality audits and managed EC2 instances, enhancing customer satisfaction and system maintenance. • Analyzed and improved processes ofr login changes and SaaS application deployment, contributing ot global and regional project success. • Created QuickSight reports for ticket transfer analysis,reduced unwanted ticket escalations and improving service owner experiences • Led Technical Interviews for Escalation Engineer roles and provided on-call training,enhancing team capabilities and service standards

IT Support Engineer I at Amazon, Oct 2020 - Mar 2022 · 1 yr 6 mos, Bengaluru, Karnataka, India, • Functioned as an Escalation Engineer, managing complex support cases and mentoring IT support engineers for performance improvement. • Participated in hiring processes for Tier 1Support and managed high-severity escalations as an On-call Engineer. • Developed IT and knowledge base articles, Slack workflows, and automated responses to streamline team processes and reduce ticket escalations. • Awarded the Mad Scientist award for scripting innovations that significantly improved team efficiency. • Completed a 6-month Exchange Team rotation, writing articles for process improvement and overseeing the patching of 436 Exchange servers.

Global IT Support Specialist at Amazon, Nov 2018 - Sep 2020 · 1 yr 11 mos, India, • Provided worldwide phone and chat support as a Global IT Support Specialist, maintaining a 96% customer satisfaction score. • Acted as a Subject Mater Expert for the Omnia tool, enhancing tool efficiency and troubleshooting MDM issues for mobile users. • Managed multiple chat sessions during peak volumes, collaborating with the LocalTI and Omnia teams for tool enhancements.

IMS Engineer(Remote Support) at Klaus IT Solutions Pvt Ltd, Apr 2017 - Aug 2017 · 5 mos, Greater Chennai Area, • Functioned as an IMS Engineer, providing dedicated remote support to global users at Mindtree. • Specialized in troubleshooting Outlook issues on Windows platforms, ensuring timely resolution and coordinating effectively with the Local IT team for advanced support needs.

Desktop Support Engineer at Eteam Info Services Private Limited,Noida, Nov 2015 - Apr 2017 · 1 yr 6 mos, Noida,India, • Managed inventory of desktop hardware and software at Wipro, ensuring up-to-date records and system configurations for optimal workstation setups. • Provided comprehensive in-person support and technical guidance to end-users, simplifying complex information for non-technical staff. • Acted as the primary point of contact for the IT team, addressing user needs and troubleshooting system issues promptly. • Assisted in the development and execution of a Business Continuity Plan (BCP), setting up user-specific computer configurations and aiding ni conference room tech setups. • Oversaw hardware and software installations, collaborating with vendors for replacements and warranty claims ot maintain high customer satisfaction. • Ensured system security through encryption, firewall, and patch management, consistently passing audits for bank projects.

Education

Bachelor's Degree, Electronics and Communications Engineering, PSN College of Engineering and Technology

High School, Computer Science, Balakrishna Matriculation Higher Secondary School