Headline

Ex Process Associated - Sunlife Global Solution || Ex Senior Executive at Concentrix Daksh pvt.Lt.

About

I'm having a great experience in concentrix Daksh Pvt. limited

Location

Delhi

Work experience

Process Associate at Sun Life, Feb 2025 - Apr 2026 · 1 yr 3 mos, India, •Processed life insurance policy servicing requests including payment mode updates, beneficiary changes, and policy modifications. •Verified documentation, and Authorization must require for processing any kind of request is the first step and ensured compliance, and obtained client authorization prior to updates. •Managed premium payments, auto-debit setup, surrender, cancellations, and withdrawal cases •Provided direct client communication for document collection and query resolution. •Maintained data accuracy, confidentiality, and SLA adherence.

Senior Customer Service Executive at Concentrix, Mar 2022 - Mar 2025 · 3 yrs 1 mo, Gurugram, Haryana, India, Collaborated with the claims department and industry anti-fraud organizations to resolve claims. • Reviewed applications and supporting documents to verify claims eligibility and accuracy. • Identified and reported potential fraud or abuse related to claims to protect system's integrity. • Developed and implemented quality assurance processes to check accuracy of claims processing. • Managed workload and priorities to meet claims processing meet deadlines. • Verified client information by analyzing existing evidence on file. • Checked documentation for accuracy and validity on updated systems. • Maintained strong knowledge of basic hospital terminology to better understand services and procedures. • Processed and recorded new policies and claims.

Education

Master of Business Administration - MBA, Human Resources Management, amity University

B.com, Commerce, Delhi University