---
title: "Laiba K. - Software Developer in Austin | Tal"
description: "Meet Laiba K., Software Developer at General Motors based in Austin."
image: "https://tal.club/meet/laiba-1/share-image"
---

# Laiba K\. on Tal

## Headline

Software Developer at General Motors

## About

In May 2023, I received my Master of Information with a concentration in Data Science from the School of Communication and Information at Rutgers University\. I began this program during my undergraduate studies, as I enrolled in the ITI/MI Dual Degree Pathway, which allowed me to take 12 graduate credits during my senior year\. Through this program, I was able to learn about the developing field of Data Science and explore the many facets of this wonderful discipline\. Previously, I graduated from Rutgers University in Spring 2022 with a Bachelor of Arts, double majoring in Information Technology & Informatics and Religions, with a minor in Persian studies\.

## Location

Austin

## Work experience

Software Developer at General Motors, Jul 2023 \- Present · 3 yrs, Austin, Texas, United States

Esports Assistant at Rutgers Esports Center, Oct 2020 \- May 2023 · 2 yrs 8 mos, Piscataway, New Jersey, United States, \- Provided technical support in a competitive gaming environment, developing firsthand understanding of gaming systems, player behavior, and common technical issues affecting gameplay integrity\. \- Diagnosed hardware and software issues affecting gaming performance, applying systematic troubleshooting methodology to maintain fair competitive conditions\. \- Supported tournament operations, ensuring platform stability and addressing technical issues that could impact competitive fairness\.

Global Application Support Intern \- SAP Retail Analyst at PVH Corp\., Jun 2022 \- Dec 2022 · 7 mos, Bridgewater, New Jersey, United States, \- Enhanced SAP S/4HANA retail operations by analyzing system performance and identifying optimization opportunities that improved processing efficiency\. \- Streamlined support workflows by managing tickets in ServiceNow, reducing resolution time and improving user satisfaction\. \- Conducted root cause analyses and implemented corrective action plans, preventing recurring system failures and stabilizing key retail applications\.

Computer Lab Consultant at Rutgers University Office of Information Technology, Sep 2021 \- May 2022 · 9 mos, New Brunswick, New Jersey, United States, \- Resolved hardware and software issues for students and staff, consistently achieving high customer satisfaction scores\. \- Minimized downtime by troubleshooting and repairing computer systems, improving overall lab availability\. \- Analyzed usage patterns and performance metrics, providing insights that guided resource allocation and system upgrades\.

Research Assistant at Aresty Research Center for Undergraduates at Rutgers University, Aug 2020 \- May 2022 · 1 yr 10 mos, • Locate and obtain texts and materials from library catalogs and archives • Translate Persian\-language newspapers, articles, and books into English • Identify and analyze the effects that the translation styles have on the original intended meanings

## Education

Master of Information, Data Science, Rutgers University

Bachelor's degree, Information Technology and Informatics, Rutgers University

[View the original profile](https://tal.club/meet/laiba-1)

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