Headline

Software Developer at General Motors

About

In May 2023, I received my Master of Information with a concentration in Data Science from the School of Communication and Information at Rutgers University. I began this program during my undergraduate studies, as I enrolled in the ITI/MI Dual Degree Pathway, which allowed me to take 12 graduate credits during my senior year. Through this program, I was able to learn about the developing field of Data Science and explore the many facets of this wonderful discipline. Previously, I graduated from Rutgers University in Spring 2022 with a Bachelor of Arts, double majoring in Information Technology & Informatics and Religions, with a minor in Persian studies.

Location

Austin

Work experience

Software Developer at General Motors, Jul 2023 - Present · 3 yrs, Austin, Texas, United States

Esports Assistant at Rutgers Esports Center, Oct 2020 - May 2023 · 2 yrs 8 mos, Piscataway, New Jersey, United States, - Provided technical support in a competitive gaming environment, developing firsthand understanding of gaming systems, player behavior, and common technical issues affecting gameplay integrity. - Diagnosed hardware and software issues affecting gaming performance, applying systematic troubleshooting methodology to maintain fair competitive conditions. - Supported tournament operations, ensuring platform stability and addressing technical issues that could impact competitive fairness.

Global Application Support Intern - SAP Retail Analyst at PVH Corp., Jun 2022 - Dec 2022 · 7 mos, Bridgewater, New Jersey, United States, - Enhanced SAP S/4HANA retail operations by analyzing system performance and identifying optimization opportunities that improved processing efficiency. - Streamlined support workflows by managing tickets in ServiceNow, reducing resolution time and improving user satisfaction. - Conducted root cause analyses and implemented corrective action plans, preventing recurring system failures and stabilizing key retail applications.

Computer Lab Consultant at Rutgers University Office of Information Technology, Sep 2021 - May 2022 · 9 mos, New Brunswick, New Jersey, United States, - Resolved hardware and software issues for students and staff, consistently achieving high customer satisfaction scores. - Minimized downtime by troubleshooting and repairing computer systems, improving overall lab availability. - Analyzed usage patterns and performance metrics, providing insights that guided resource allocation and system upgrades.

Research Assistant at Aresty Research Center for Undergraduates at Rutgers University, Aug 2020 - May 2022 · 1 yr 10 mos, • Locate and obtain texts and materials from library catalogs and archives • Translate Persian-language newspapers, articles, and books into English • Identify and analyze the effects that the translation styles have on the original intended meanings

Education

Master of Information, Data Science, Rutgers University

Bachelor's degree, Information Technology and Informatics, Rutgers University