Headline

Business Analyst | Process Improvement | Operations Optimization | Team Manager

About

I operate at the intersection of business and execution—where processes break, systems fail, and outcomes need to improve. With a background in Electronics & Communication Engineering from ABES Engineering College, I started by building technical solutions—from developing a FastAPI-based GPT chatbot at ICAMPS that reduced manual query handling by 60%, to improving system reliability in vehicle tracking operations at Samajh.AI by resolving deployment and backend issues. But what sets me apart is not just technical exposure—it's the ability to translate problems into measurable business impact. In my most recent role in international business operations, I identified inefficiencies in application processing workflows and restructured the approach—cutting turnaround time from 90+ minutes to 25 minutes. I’ve consistently worked in high-stakes, client-facing environments where accuracy, speed, and decision-making directly impact customer outcomes and business performance. I focus on: Breaking down complex processes into actionable systems Identifying inefficiencies and driving measurable improvements Bridging the gap between technical capability and business needs Delivering results in fast-paced, client-driven environments I am currently looking to step into roles where ownership and impact matter—whether in business analysis, consulting, sales, or operations—where I can drive outcomes, not just execute tasks.

Location

Noida

Work experience

Operations Team Manager at Ocube Services, Jul 2025 - Apr 2026 · 10 mos, Noida, • Identified inefficiencies in ERP workflows and redesigned application processing strategy by introducing eligibility-first verification, reducing AHT from 90+ minutes to 25 minutes • Created SOPs and centralized knowledge system, reducing dependency on managers • Managed client-facing operations for international customers, improving service quality and client satisfaction • Handled complex customer queries and objections, strengthening retention and relationship quality • Trained and mentored team members on communication, performance, and process adherence • Managed cross-functional teams (India + Egypt), ensuring SLA compliance.

Research Intern at ICAMPS, Aug 2023 - Nov 2023 · 4 mos, New Delhi, Delhi, India, 1. Built a WhatsApp-based chatbot for mobile privacy/security queries using FastAPI and OpenAI’s GPT models, reducing manual query handling by 60%. 2. Researched and structured datasets to train the chatbot, improving accuracy in responses. 3. Represented the organization at the Global Fintech Fest 2023, engaging with 200+ industry professionals.

Education

Bachelor's degree, Electrical, Electronics and Communications Engineering, ABES Engineering College