---
title: "Kushagra K. - Manager, Cloud Growth Engineering in Bengaluru | Tal"
description: "Meet Kushagra K., Manager, Cloud Growth Engineering @ Confluent | Engineering Support | Career Coach based in Bengaluru. AI stack includes anthropic apis, claude code, and claude."
image: "https://tal.club/meet/kushagra-kesav/share-image"
---

# Kushagra K\. on Tal

## Headline

Manager, Cloud Growth Engineering @ Confluent \| Engineering Support \| Career Coach

## About

As Manager of Cloud Growth Engineering at Confluent, I lead our first global team dedicated to 24x5 support, sales engineering, and technical escalations across AMER, APAC, and EMEA\. Our team has driven significant improvements in service levels and operational efficiency, including scaling from 18x5 to 24x5 coverage and achieving a consistent 94–97% first\-response rate through strategic process enhancements\. With a Master’s in Computer Applications from Patna University and a foundation in engineering support, Apache Flink, and Kafka Connect, I am committed to fostering seamless customer experiences in cloud\-based environments\. I’m passionate about enabling cross\-functional collaboration to build scalable, production\-ready solutions that address complex business needs\.

## Location

Bengaluru

## AI stack

anthropic apis

claude code

claude

cursor

## Work experience

Manager, Cloud Growth Engineering at Confluent, Mar 2026 \- Present · 6 mos, Built and currently lead Confluent's first global Cloud Growth Engineering team, owning 24x5 support and sales engineering and escalation paths across AMER, APAC, and EMEA\. ‣ Scaled Operations: Grew the team from 0 to 8\+ engineers and drove a massive SLA turnaround from 36% to a consistent 94–97% first\-response rate\. ‣ Managed Hypergrowth: Successfully absorbed a 60%\+ quarterly increase in support volume and expanded coverage from 18x5 to 24x5 through strategic shift redesigns, automation, and structured runbooks\. ‣ Technical Escalation: Served as the primary escalation point for complex technical scenarios, bridging the gap with engineering to codify repeatable playbooks\. ‣ Cross\-Functional Impact: Established critical monthly feedback loops from support signals that directly influenced the product roadmap and won deals\. Also, collaborated on growth experiments that delivered a \+110% lift in core developer activation metrics\. ‣ Knowledge Management: Authored enablement guides on Kafka, Flink, and networking—cutting escalations by 25% and boosting cross\-team knowledge sharing\.

Team Lead, Cloud Growth Engineering at Confluent, Mar 2025 \- Feb 2026 · 1 yr, Driving seamless customer onboarding and integrations on Confluent Cloud\. I lead a team that turns complex streaming requirements into scalable, production\-ready solutions\. We bridge core engineering, product, and customer success to deliver reliable, high\-impact data streaming experiences to our customers\.

Senior Cloud Engineer at Confluent, Jul 2024 \- Feb 2025 · 8 mos, ‣ Led customer deployments and 100\+ discovery sessions yearly reducing integration time by 30%\. ‣ Built POCs to production\-ready pipelines with 40% faster delivery\. ‣ Solved 200\+ field issues, boosting performance up to 3x\. ‣ Created 10\+ guides and workshops, cutting support escalations by 25%\.

Product Evangelist at MongoDB, Feb 2023 \- Jun 2024 · 1 yr 5 mos, Member of MongoDB Community Triage Engineering Team, Developer Relations \- First point of contact for MongoDB Community members\. \- Delivered internal Tech Talks on different core database Topics\. \- Delivered in\-person Technical session and advocated for MongoDB\. \- Provides deep technical answers and discussions in MongoDB and other tech forums \(e\.g\., StackOverflow\)\. \- Focuses on MongoDB Core, MongoDB Timeseries Database, query optimization \(indexing, aggregation\), troubleshooting, and general Python/Javascript/Java questions\. \- Assists product teams by: • Offering insights into community questions • Creating reproduction scripts to replicate community\-reported issues • Providing feedback and bug reports to engineering teams via JIRA tickets\.

Community Engineer at MongoDB, Feb 2021 \- Jan 2023 · 2 yrs, \- Collaborated with customers and freemium users to identify and resolve content and platform issues\. \- Collaborated with Platform team to debug IDE errors and updated code base\. \- Advocated MongoDB at different Technical Event and User Groups\.

Associate Full Stack Developer at Food Vybe Inc\., Dec 2020 \- Feb 2021 · 3 mos, Member of FoodVybe Technology Team • Developed features and modules based on product requirements\. • Created REST interface for back\-end and front\-end integration\. • Written the algorithm to handle the complex nature and functionality of the project\.

Intern at GeeksforGeeks, Oct 2020 \- Dec 2020 · 3 mos, India

Full Stack Developer Intern at Food Vybe Inc\., Sep 2020 \- Nov 2020 · 3 mos, Member of FoodVybe Technology Team • Built and designed REST API for content consumed by front\-end services\. • Designed Database Architecture along with proper indexes\. • Written Database Queries using MongoDB Aggregations to decrease latency\. • Tested and fixed bugs or other coding issues\. • Written Technical Documentation\. • Worked in Agile Scrum workflow with weeks sprints, peer code reviews, iterative software development methodologies, pair programming\. • NodeJs • ExpressJs • MongoDB • Material\-UI • ReactJs • REST APIs

Educator at Unacademy, Aug 2017 \- Jan 2019 · 1 yr 6 mos, India, Created Lesson on English, Current Affairs for Competitive Exams Aspirants\.

## Education

Master of Computer Applications \- MCA, Computer Science, patna university

Bachelor of Computer Applications \- BCA, Computer Science, patna university

[View the original profile](https://tal.club/meet/kushagra-kesav)

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