Headline

IT Operations & Service Delivery | Vendor, Escalation & Client Relationship Management | Infrastructure Reliability

About

Technical Support and IT Operations professional with over 6 years of hands-on experience ensuring system reliability across high-security industrial IT infrastructure, embedded technology and IoT integrations. Most recently, I supported IT and operations within a high-security, high-demand government facility (BRBNMPL), managing system integrations, network diagnostics and vendor escalations to guarantee operational stability. I approach problem-solving as an expert generalist with a holistic view of interconnected systems, while diving in as a specialist to isolate root causes across complex architectures. I am highly comfortable debugging at the deepest levels-whether that involves hardware-software interfaces, network configurations, or distributed IoT/embedded systems using NodeMCU and API-driven applications. I am committed to continuous technical upskilling; I recently earned the Generative AI Mastermind certification to deepen my understanding of AI-driven automation and am pursuing an MBA in Business Intelligence and Analytics to augment my technical troubleshooting with advanced data strategy. Fluent in five languages and experienced in remote, cross-functional environments, I thrive on taking extreme ownership of critical technical issues. I'm looking to move fully into technical service delivery and IT operations leadership, combining hands-on infrastructure experience with vendor and client relationship management and exploring how AI-driven automation fits into that operational picture.

Location

Mysuru

AI stack

aistudio

claude code

codex

github copilot

kimi

notebooklm

Work experience

STEM/STEAM Facilitator at Excel Public School - India, Jun 2025 - Aug 2026 · 1 y 2 mo, Mysuru, Karnataka, India, • Delivered technical instruction on electronics and embedded systems (TinkerNest program), managing the integration of microcontrollers (Arduino Uno, NodeMCU/ESP8266) with sensors and actuators. • Debugged and optimized hardware-software integrations, connecting embedded systems to Android interfaces via MIT App Inventor. • Mentored technical projects that directly integrated electronics, IoT, and AI technologies. • Redesigned program tracking, assessment frameworks, and technical reporting systems for senior academic leadership to ensure operational excellence. • Led professional development sessions on technical design tools (Tinkercad) for statewide educators and coordinated complex technical event deployments.

Supervisor – Technical Operations (IT & Electrical Systems) at Bharatiya Reserve Bank Note Mudran Private Limited, Aug 2023 - Jun 2025 · 1 yr 11 mos, Mysuru, Karnataka, India, • Provided Tier-1/Tier-2 equivalent technical support for hardware, OS and network infrastructure within a high-security, high-demand industrial facility. • Acted as a primary incident responder to ensure IT infrastructure stability and managed critical system integrations. • Owned technical issues from intake to resolution, directly coordinating with external vendors to manage escalations and drive permanent fixes. • Maintained strict documentation, runbooks and regulatory compliance protocols for complex infrastructure operations.

Guest Lecturer (Design – Class XII) at Excel Public School - India, Mar 2022 - Apr 2022 · 2 mos, Mysuru, Karnataka, India, • Delivered NEP 2020 Design curriculum through hands-on, project-based learning • Guided students in electronics and product development projects • Achieved 100% pass rate with 96% average score

Founder & Technical Expert at Kushaal Tech Store, Sep 2020 - Aug 2023 · 3 yrs, Mysuru, Karnataka, India, • Delivered remote technical support via phone and remote desktop, resolving complex software and hardware issues while maintaining high customer satisfaction metrics. • Managed end-to-end technical operations, including hardware/software diagnostics, system upgradeability planning and network configurations. • Directed vendor sourcing, resource planning and inventory management, optimizing service delivery timelines for individual and business clients.

Electrical Engineer (O&M) at Devi Electricals, Jun 2020 - Jun 2023 · 3 yrs 1 mo, Mysuru, Karnataka, India, • Conducted advanced performance analysis, system inspections and technical troubleshooting to minimize downtime. • Managed daily operations, preventive maintenance and safety protocols for industrial systems to ensure regulatory compliance and maximum uptime.

Education

Master of Business Administration, Business Intelligence and Analytics, Jain (Deemed-to-be University)

Bachelor of Technology (B.Tech), Electrical and Electronics Engineering, IIMTE

Public links

github: https://github.com/kushaa1ravi