Headline

AI-First Business Experience Designer | Product UX/UI Designer | HMI Designer | Lead Designer | Master’s in Design Management

About

As a highly results-driven Digital Product UI/UX Designer, I possess a genuine passion for creating timeless digital products and am known for my innovative thinking and ability to lead projects from concept to execution. With expertise in various areas including User Experience Design, Visual and User Interface Design, Interaction Design, User Research and Testing, User Flows, Rapid Prototyping, Visual Systems Design, Responsive Design, Design Strategy and Vision Presentation, and Data Visualization, I am a true perfectionist who is dedicated to achieving the best possible results. With over 12+ years of experience in strategizing interaction design solutions and design practices, I am a dynamic and talented professional who is committed to excellence, continuously improving my competencies, and bringing passion, focus, intensity, steadfastness, curiosity, and loyalty to every project. Contact: kuntalchaks@yahoo.co.in

Location

Bengaluru

AI stack

claude code

claude

codex

elevenlabs

lovable

openai

Work experience

Designer IV (Product function and Design System Lead) at RingCentral, Apr 2025 - Present · 1 yr 7 mos, Bengaluru, Karnataka, India, Leading and evolving enterprise-scale CX and EX design system experiences across Al-assisted product ecosystems, driving consistency, scalability, and operational efficiency throughout the product development lifecycle. Driving adoption and expansion of the Spring Design System across cross-functional product teams by scaling reusable components, responsive patterns, accessibility standards, and structured design-to-development workflows, contributing to a 28% improvement in design consistency and a 30% increase in development efficiency. Introducing Al-enabled design workflows leveraging tools such as Figma Al, Replit and generative Al-assisted ideation to accelerate concept exploration, reduce excessive design versioning, and improve design handoff efficiency by approximately 35-40% across iterative workflows. Partnering closely with Stackeholder, product managers and engineering teams to establish scalable component behaviors, semantic interaction patterns, and developer-ready specifications through Dev Mode and structured documentation practices. Conducted WCAG accessibility audits and governance reviews across RingCX platform experiences, integrating Al-assisted validation and manual QA workflows to improve accessibility compliance coverage by 30%+ while strengthening design system accessibility standards. Mentoring and guiding designers across the organization on system thinking, visual consistency, scalable interaction patterns, accessibility compliance, and high-craft execution standards. Contributing to operational transformation initiatives by promoting agile collaboration rituals, improving design review workflows, and enabling faster alignment between design, product, and engineering stakeholders.

Sr. Manager Product Designer - AJIO Business & Seller platform at Jio Platforms Limited (JPL), Jan 2021 - Sep 2023 · 2 yrs 9 mos, Bengaluru, Karnataka, India, • Defined and implemented the product design strategy for AJIO, India's leading online B2B/B2C marketplace, resulting in a 64% increase in application performance and a 32% reduction in system downtime by optimized the entire e-commerce experience, focusing on enhancing onboarding, discoverypurchase, payment, post-purchase, rewards, and support flows. • Conceptualized and launched two distinct products, 'AJIOGRAM' and 'Swadesh', innovative commerce platforms catering to different market segment s and business needs. Established a creative direction and strategy that set a new benchmark in design approach. • Collaborated closely with cross-functional teams, including Product, Engineering, Growth, and Commercial, to ensure alignment between design strategy and business goals, driving AJIO’s B2B impressive ₹2000 Cr growth in 2023 . • Designed and deployed a Universal Design System that improved usability and accessibility across platforms, increasing accessibility from 29% to 40%. • Collaborated with the AVP Design Director to expand the design team from 4 to 26 members, covering vertical skillsets including UX, UI, Research, Content, and Motion Designers. Individually led and managed cross-functional teams of 7, delivering exceptional results across multiple projects.

Sr. HMI Experience Designer at HP, Mar 2019 - Jan 2021 · 1 yr 11 mos, Greater Bengaluru Area, • Applied conceptual thinking to develop a comprehensive creative design vision, strategy, and branding guidelines for touch-screen interfaces of consumer/enterprise printers (MUI), ensuring pixel-perfect design and scalable interfaces to increase efficiency in user experience. This resulted in a 28% improvement in task efficiency. • Executed the Veneer design system for HP's global technologies, setting new standards and demonstrating proficiency in XD and Adobe Creative Suite. The system incorporated usability and accessibility standards, ensuring a cohesive user experience across diverse applications. • Led the audit using conversion-driven design principles, evaluating the UI/Visual design and user interaction flows for various product control panels to support business development and enhance user experience. • Project accolades - UX design award 2022, and Design Value Award 2022

Design Consultant at Water Lily Pond, Dec 2016 - Aug 2023 · 6 yrs 9 mos, London Area, United Kingdom, Engaged in Consulting and delivering seamless design experiences and creatives through collaborative efforts with multidisciplinary teams spanning the globe. Played an integral role in brand consulting and overseeing the overall visual design solutions for this London-based remote firm. Worked with various clients like Argenx, Human Quotient, Therachat and Water Lily Pond brands. Close collaboration with the Founder Mate Kovacs, for business strategies, rolling out pitch proposals and presentation over remote.

User Experience Designer at IBM iX, Oct 2016 - Mar 2019 · 2 yrs 6 mos, Bangalore, Worked and led projects on visual identities of digital products - Mobile, Tablets, Web apps and Immersive platform. Supervised the overall look and feel logo, typography, colour palette and helped to create a design system for brands. Managed further design conversation during the development phase until the product's launch. Closely worked with various International design studio and other designers spread across Asia, London and the USA to improve global business partner experience and mentors the team to handle brands across engagements.

Senior User Interface Designer at IBM iX, Oct 2016 - Mar 2019 · 2 yrs 6 mos, Managed diverse internal and client projects, providing end-to-end design solutions for digital products including mobile, tablets, web apps, immersive platforms, and visual identities.

Education

Master's degree, Design Management, Coventry University

Bachelor in Fine Arts, Commercial Visual Art, Central India School of Fine Arts, Nagpur

Public links

kuntalchaks.com: https://www.kuntalchaks.com/