Headline

Business Analyst | Revenue & Sales Operations | Program Manager | Client Success | 20 Yrs Exp | Advance Excel | MIS | CRM | Power BI | Driving Growth

About

Result-driven, seasoned professional with 20 years of experience in Business Analytics, Sales & Revenue Operations, Program Coordination, and Client Success across Logistics, IT Services, EdTech, and Finance. I specialize in business-focused analytics using Advanced Excel, MIS reporting, and CRM systems to generate actionable insights, support day-to-day decision-making, and improve operational and revenue performance. My experience is largely hands-on and execution-focused, working closely with business teams to track performance, manage data, and ensure smooth operational delivery. 🔹 Core Expertise: Business Analytics | MIS Reporting | Dashboarding | KPI Tracking Advanced Excel (VLOOKUP, XLOOKUP, Pivot Tables) | Power BI (working knowledge) Sales & Revenue Operations | Pipeline Tracking | Forecasting | Performance Monitoring Program Coordination | Cross-functional Execution | Process Support Client Success & Servicing | Customer Onboarding | Account Coordination CRM (Salesforce, MS Dynamics) | Data Enrichment & Integration | Contract Support 🔹 Key Highlights: Delivered 20%+ revenue growth through performance tracking and business insights Improved data accuracy by 30% via validation frameworks and process improvements Supported Pan-India operations (110+ team members) through reporting and coordination Achieved INR 15L annual cost savings through operational efficiency initiatives 🔹 Professional Strengths: Strong in MIS reporting, Excel-based analysis, and business data tracking Experienced in cross-functional collaboration (Sales, Finance, HR, IT) Acted as a Single Point of Contact (SPOC) for coordination, issue resolution, and communication Hands-on in reporting, operations, and execution support Focused on accuracy, process improvement, and timely delivery 🔹 Work Approach, Leadership & Impact: Recognized as a trusted SPOC across cross-functional teams (Sales, Finance, HR, IT), enabling smooth coordination, resolving escalations, and ensuring efficient execution of business operations. Known for being reliable, detail-oriented, and adaptable, with the ability to handle stakeholder coordination and execution-focused responsibilities effectively.

Location

Mumbai

Work experience

Assistant Manager - Finance - SCO at DP World, Feb 2025 - Present · 1 yr 5 mos, Mumbai Metropolitan Region, Responsible in the end-to-end coordination and management of Customer Account Allocation processes, being the SPOC for ensuring seamless collaboration across Logistics, Sector and Business Units (BUs), CRM, HR, and Finance functions within the SCO region. Skilled in driving data enrichment, enhancement, and integration across multiple systems to enable accurate account tagging and alignment, Thus playing a strategic role connecting administrative processes with business outcomes to support business growth and scaling through performance management, sales enablement, CRM optimization, and strategic insights and business data analytics for budget planning and target achievement.

Assistant Manager - Sales Support - Express Logistics at DP World, Jul 2018 - Jan 2025 · 6 yrs 7 mos, Mumbai, Maharashtra, India, Dedicated and results-driven professional serving as the Single Point of Contact (SPOC) for end-to-end coordination across multiple functions at DP World Express Logistics Pvt. Ltd., a DP World group company. Proven expertise in business data analysis, performance management, CRM oversight, and strategic reporting to support Pan India Sales Teams, Cluster Managers, RSMs, and Sales Leadership. Adept at managing budgeting processes, tracking targets vs. achievements, and generating insightful MIS and CEO-level reports, contract management and customer onboarding, ensuring seamless execution and alignment with organizational goals

Assistant Manager - SAP Placement at Bennett Coleman and Co. Ltd. (Times Group), Apr 2017 - Oct 2017 · 7 mos, Mumbai Metropolitan Region, Responsible for the set up of TimesPro's SAP Placement processes and overall client acquisition, client servicing and placements of SAP Certified Alumni Pan India.

Placement Coordinator at SVKM's Narsee Monjee Institute of Management Studies (NMIMS), Oct 2016 - Apr 2017 · 7 mos, Mumbai Metropolitan Region, Responsible for overall client acquisition, client servicing and placements & internships of Graduate students of the Commerce & Economics colleges undergoing BBA, B.Com Honours, B.Sc Finance, B.Sc & M.Sc Economics courses.

Placement Manager at Lithan, Nov 2009 - Sep 2016 · 6 yrs 11 mos, Mumbai Metropolitan Region, Responsible for overall client servicing and placements of SAP Certified Alumni of West Zone- Mumbai, Thane & Ahmedabad.

Sr. Executive - Corporate Training at Net Business Solutions (NBS), Nov 2007 - Sep 2009 · 1 yr 11 mos, Mumbai Metropolitan Region, Responsible for the end-to-end client servicing in Corporate Training of ERP/SAP/IT/Financial/Softskills Training.

Education

Bachelor of Commerce (B.Com.), Accounting and Finance, St. Joseph College, University of Mumbai

High School, Dr. N. P. Shah