Location

Noida

Work experience

Junior Associate at Coforge, Jul 2023 - Present · 3 yrs, India

Junior associate service desk it ops operation at Coforge, Jul 2023 - Jan 2025 · 1 yr 7 mos, Uttar Pradesh, India, my name is kunal working at coforge having role of service desk it ops operation .

Support Associate at Coforge(NIIT technologies), Jul 2023 - Present · 3 yrs, Provide L1/L2 support for Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint. Manage Exchange Online mailboxes including permissions, delegation, and shared mailbox access. Troubleshoot Outlook connectivity issues, profile configuration, and mailbox synchronization problems. Perform Microsoft 365 license assignment and reconciliation using Microsoft Entra ID. Create and manage Active Directory user accounts, groups, and access permissions. Support Microsoft Teams user issues including access, permissions, and configuration. Manage retention policies and assist with compliance related configurations. Perform Multi-Factor Authentication (MFA) resets and access troubleshooting. Enroll and manage corporate mobile devices using Microsoft Intune. Handle enterprise support tickets through ServiceNow while ensuring SLA compliance. Monitor and manage O365 support queues, ensuring timely resolution of aging and untouched tickets. Logged and coordinated cases with Microsoft.

Education

Bachelors of computer application, Computer Science, rajiv academy for technology and management