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Kunal Raj

Production Support Specialist | L2/L3 Support | Oracle SQL | Linux | WebLogic | WebSphere | DevOps | Geneos | Banking Applications

Kolkata

3+ years of work experience

SYNECHRON TECHNOLOGIES PVT LTD PUNE
Jan 20242 yrs 6 mosPresent

Pune District, Maharashtra, India

• Provide L2/L3 production support for critical banking/financial applications running on Oracle Database, Linux/Unix, WebLogic, and WebSphere. • Handle incidents, service requests, and changes, ensuring adherence to SLAs and minimizing business impact. • Monitor application and infrastructure health using Geneos and other tools; investigate alerts and coordinate with development, DBA, and infrastructure teams for quick resolution. • Automate recurring operational tasks and deployment steps using shell scripts, Jenkins, and Ansible to reduce manual effort and errors. • Collaborate with global stakeholders, provide regular status updates, and contribute to knowledge base and runbooks.
Intellect Design Arena Ltd MUMBAI
Sep 20243 mosNov 2024

Mumbai, Maharashtra, India

• Led a production support team for transfer agency / banking applications, managing ticket queues and assigning work to team members. • Coordinated incident triage, root‑cause analysis, and permanent fixes with development and infrastructure teams. • Prepared daily/weekly reports on incident trends and system stability for management.
AU SMALL FINANCE BANK
Dec 20228 mosJul 2023

Jaipur, Rajasthan, India

AU Small Finance Bank JAIPUR
Dec 20228 mosJul 2023

• Managed IT production support for core banking and related applications, ensuring high availability and performance. • Worked closely with vendors and internal teams on issue resolution, deployments, and environment changes. • Drove improvements in monitoring, alerting, and incident response processes.

Education

Manipal Academy of Higher Education

Post graduate diploma in banking and finance, Banking, Corporate, Finance, technology department

Manipal Academy of Higher Education

Anna University Chennai

Bachelor of Engineering - BE, Mechanical Engineering

Anna University Chennai

20114 yrs2015

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Headline

Production Support Specialist | L2/L3 Support | Oracle SQL | Linux | WebLogic | WebSphere | DevOps | Geneos | Banking Applications

About

Production Support Specialist and Team Lead with experience supporting mission‑critical applications on Oracle Database, Linux/Unix, WebLogic, and WebSphere, with strong focus on stability and performance. Currently upskilling in Microsoft Azure and DevOps (Git, GitHub, Jenkins, Ansible) to transition into Cloud/DevOps roles. Hands‑on with incident management, root‑cause analysis, and automation using Jenkins, Ansible, and shell scripting. Experienced in production monitoring using Geneos and collaborating with cross‑functional teams to reduce incident resolution time. Completed AZ‑900 Microsoft Azure Fundamentals via Udemy and building Azure labs and DevOps projects on GitHub. Open to opportunities as Production Support / Cloud / DevOps Engineer working with Azure, Linux/Unix, and automation tools.

Location

Kolkata

Work experience

Senior Associate at SYNECHRON TECHNOLOGIES PVT LTD PUNE, Jan 2024 - Present · 2 yrs 6 mos, Pune District, Maharashtra, India, • Provide L2/L3 production support for critical banking/financial applications running on Oracle Database, Linux/Unix, WebLogic, and WebSphere. • Handle incidents, service requests, and changes, ensuring adherence to SLAs and minimizing business impact. • Monitor application and infrastructure health using Geneos and other tools; investigate alerts and coordinate with development, DBA, and infrastructure teams for quick resolution. • Automate recurring operational tasks and deployment steps using shell scripts, Jenkins, and Ansible to reduce manual effort and errors. • Collaborate with global stakeholders, provide regular status updates, and contribute to knowledge base and runbooks.

Team Lead at Intellect Design Arena Ltd MUMBAI, Sep 2024 - Nov 2024 · 3 mos, Mumbai, Maharashtra, India, • Led a production support team for transfer agency / banking applications, managing ticket queues and assigning work to team members. • Coordinated incident triage, root‑cause analysis, and permanent fixes with development and infrastructure teams. • Prepared daily/weekly reports on incident trends and system stability for management.

Information Technology Manager at AU SMALL FINANCE BANK, Dec 2022 - Jul 2023 · 8 mos, Jaipur, Rajasthan, India

Deputy Manager at AU Small Finance Bank JAIPUR, Dec 2022 - Jul 2023 · 8 mos, • Managed IT production support for core banking and related applications, ensuring high availability and performance. • Worked closely with vendors and internal teams on issue resolution, deployments, and environment changes. • Drove improvements in monitoring, alerting, and incident response processes.

Education

Post graduate diploma in banking and finance, Banking, Corporate, Finance, technology department, Manipal Academy of Higher Education

Bachelor of Engineering - BE, Mechanical Engineering, Anna University Chennai