Headline

Associate Product Manager| product lifecycle | PRD | Wireframing |Production support| Prompt Engineering | JAVA | Spring Boot | REST API | Hibernate | JPA | SQL | Postgresql | Oracle SQL | Power BI | 5 years experience.

About

Technical Product-focused Professional with 5+ years of experience combining L2/L3 enterprise production support with Associate Product Management capabilities. Strong foundation in Java, Spring Boot, SQL, and incident resolution, complemented by skills in PRD creation, RICE prioritization, and Figma wireframing to resolve user pain points and drive product improvements. #Java #JavaProductionSupport #wireframing #UI/UX #prototyping #ProductionSupport #ProductManagement #PromptEngineering ​Product Management & Workflow Optimization: Conceptualized and spearheaded a streamlined bulk pricing feature to resolve core legacy bottlenecks, transforming support insights into product requirements that targeted a 90% drop in upload-related tickets. ​UX/UI Wireframing & Prototyping: Designed low-to-high fidelity wireframes and interactive prototypes in Figma for enterprise tool features, ensuring seamless user journeys and rapid cross-functional alignment before development. ​Incident Management & SLA Compliance: Provided L2/L3 production support for Java and Spring Boot enterprise applications, resolving 30 to 40 weekly incidents (including P1/P2 critical issues) within SLA guidelines. ​Root Cause Analysis & Backend Debugging: Conducted deep-dive root cause analyses (RCA) using application logs, stack traces, and SQL queries to resolve backend and database issues, reducing repeat incidents by 20%. ​System Monitoring & Release Support: Monitored application health dashboards to sustain 99.9% availability while orchestrating deployments, release validations, and post-production verifications. ​ITSM & Agile Collaboration: Managed the incident, problem, and service request lifecycle via ServiceNow (ITSM) while collaborating closely with developers, QA teams, and business stakeholders in Agile release cycles. ​Data Pipelines & ETL Support: Assisted in managing ETL workflows and data warehousing processes, ensuring complete data accuracy and successful job executions for Central European enterprise clients. Collaborate with development teams during release cycles and support pre‑production testing

Location

Greater Bengaluru Area

AI stack

gemini

Microsoft Copilot

Work experience

Junior product manager at Tata Consultancy Services, May 2024 - Present · 2 y 4 mo, Bengaluru

Production support engineer at Tata Consultancy Services, Apr 2021 - Present · 5 y 5 mo, Kolkata

Education

Bachelor of Technology - BTech, Electronics and Telecommunication Engineering, CV Raman College of Engineering (CVRCE), Bhubaneswar

ICSE, Computer Science, Rajendra Vidyalaya - India

Public links

github: https://github.com/kunalagrico-max