---
title: "Kumar Sunny - Sales Development Representative in Mumbai | Tal"
description: "Meet Kumar Sunny, . based in Mumbai."
image: "https://tal.club/meet/kumar-sunny/share-image"
---

# Kumar Sunny on Tal

## Headline

\.

## About

Experienced professional in fintech and e\-commerce with 8\+ years driving business growth through strategic partnerships with banks, payment gateways, and top brands\. Adept at managing key accounts, launching high\-impact campaigns, and optimizing payment solutions to deliver value for both clients and organizations\. Skilled at resolving complex issues, maximizing operational efficiency, and enhancing the customer and merchant experience across digital and retail environments\. Proven collaborator and communicator, recognized for sustaining long\-term partnerships and consistently achieving results in fast\-paced, dynamic settings\. Open to new opportunities to create innovative, scalable success in digital commerce and payments\.

## Location

Mumbai

## Work experience

Sales Development Representative at Snapmint, May 2025 \- Jun 2025 · 2 mos, Bengaluru, Karnataka, India

Strategic Partnerships at Wakefit, Aug 2020 \- Apr 2025 · 4 yrs 9 mos, Bengaluru, Karnataka, India

Senior Executive at Wakefit Innovations Private Limited, Aug 2020 \- Apr 2025 · 4 yrs 9 mos, Managed end\-to\-end partnerships with banks, payment gateways, and brands, executing strategic bank campaigns and resolving high\-level issues to drive business growth and client satisfaction\. Progressively advanced in optimising payment processes and enhancing both online and offline operations through data\-driven initiatives\. Accomplishments: \- Progressively advanced from Customer Support Agent to CEO Escalations and then to Growth – Alliances/Partnerships, leading relationships with top banks, payment gateways, and brands\. \- Developed and sustained long\-term partnerships, comprehending partner requirements, and driving business growth through tailored payment and promotional solutions\. \- Proactively monitored business performance of partners, resolved L2/L3 escalations, tracked KPIs, and ensured issues were addressed collaboratively across teams\. \- Managed end\-to\-end campaign cycles: designed, launched, and reviewed strategic initiatives \(e\.g\., day\-wise bank offers\) leading to increased sales and extended campaign budgets\. \- Owned “big\-ticket” customer issues, coordinated with internal stakeholders, and ensured expedited resolutions, enhancing customer satisfaction and retention\. \- Negotiated major cost savings \(MDR reduction\) and facilitated onboarding/new partnerships with leading banks and payment gateways\. \- Prepared business forecasts and performance reports to internal/external stakeholders, and delivered high CSAT/NPS through quality support and customer engagement\.

Senior Executive at Wakefit Innovations Limited, Aug 2020 \- Apr 2025 · 4 yrs 9 mos, •Progressively advanced from Customer Support Agent to Growth – Alliances/Partnerships, leading relationships with banks, brands, and payment gateways\. •Led end\-to\-end merchant and bank campaign launches, overseeing onboarding, legal coordination, and post\-launch tracking\. •Generated and distributed MIS reports, campaign efficiency analysis, and transaction reports\. •Achieved ≈ 10% reduction in Payment Gateway charges through strategic negotiations and technological optimizations\. •Implemented new initiatives through in\-depth analysis and facilitated the onboarding process for Payment Gateways, and Banks\. •Build and maintained strong relationships with senior stakeholders in banks, financial institutions, brands, and payment gateway to ensure mutual success\.

Senior Customer Service Associate at Cogent E Service Pvt\. Ltd\. \(Flipkart\), Apr 2018 \- Jan 2019 · 10 mos, Managed high\-stakes customer escalations, resolving 98% on first contact, and ensured seamless service delivery to key business clients\. Coordinated with 50\+ sellers and customers to streamline communication and service delivery\.

## Education

Bachelor of Business Administration, Manipal University Jaipur

BCA \(Discontinued\), bangalore university

[View the original profile](https://tal.club/meet/kumar-sunny)

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