Kumar Shanu profile photo 1 on Tal

Kumar Shanu

Product- Growth and Customer experience

Bengaluru

9+ years of work experience

Lokal
Aug 20251 yr 1 moPresent

Senior Product Manager -Dostt and Eaze App- CX and growth - Introduced KYC to improve trust and meet compliance with less than 3% incremental expert churn - Implemented AI moderation, reduced in-call bad activity by 70% while preserving user engagement - Increased repeat usages by 120% by introducing Favourites, availability notification and Queuing - Launched certifications for experts to improve the supply performance by 20% and feed CTR by 3x - Introduce AI dostt (chat) to boost engagement by 20% and D1 and D7 retention by 10% and 25% -Improved expert quality, M1 retention by 20%, ACD by 15% with AI onboarding and certification -Introduced whatsapp log-in to improve onboarding funnel by 15% and international revenue by 60%
Ola Electric
Apr 20241 yrMar 2025

Bengaluru, Karnataka, India

- Owned roadmap and GTM for OLA Gig product, built and scales Fleet management systems for rentals - Introduced driver onboarding, Asset management, driver management and payments on the platform - Introduced vehicle rental,remote unlock asset safety to achieve 2x quicker booking and 10x drivers - Worked on scooter consumer app to improve post-purchase and fulfillment experience by 50% - Leading integrations of FMS with EV Backend, Telematics, MoveOS, service tracking and diagnostics
Sugarbox
Jul 20212 yrs 9 mosMar 2024

Bengaluru, Karnataka, India

Sugarbox Networks(A Zee5 subsidiary) -Content pipeline and Monetization - 0-1 journey for an app ecosystem in disconnected environments for Aviation, train & Rural user base - Introduced News, Podcasts and Creative Commons as new category to increase consumption by 30% - Removed bottlenecks in content pipeline to improve the reliability of the content at edges by 15% - Created GUI platforms to seamlessly onboard content partners and manage content display at frontend - Implemented ML based content recommender for content suggestions to increase engagement by 20% -Lead indirect monetization charter for offline environment focused on Ads and micro OTT subscriptions - Built an offline Ad serving platform capable to run banner, Pre-roll video, microsite and lead form Ads
Bounce
Jul 20191 yr 11 mosMay 2021

Greater Bengaluru Area

-Co-Owned the product launch for Bounce EV and achieved up time of 92% of the total fleet. - Owned and Implemented new IoT system to reduce AIPU cost by 40% and improve fleet scalability -Partially owned IoT product charter and led Design, Engineering and operations team to execute A/B testing, Go-to-Market strategies, test and launch planning, and setting the program priorities - Redesigned the Bounce app FTUE to reduce scooter(with new IoT) booking cancellations by ~25% - Reduced booking cancellations and improved user experience (CSAT) w.r.t. condition of bikes by combining fault identification sensors data with ML model to identify faulty bikes and generating alerts - Led improvement across funnel to improve booking conversion by 30%. Introduced new hardware sensors, OTA firmware updates, analytics dashboard, user feedbacks and operations app redesign
Rolls-Royce
Jul 20163 yrsJun 2019

Derby, England, United Kingdom

Global Leadership team - Selected for flagship ‘Global Grad Programme’ for accelerated growth in strategic leadership role - Reduced part launch lead time by 5% by elimination and automation in non value adding processes - Collected requirements, developed capabilities of XFMEA software and led its implementation - Designed matrices to create work outsourcing models with estimated 0.5 M GBP in annual savings - Led the RR business to collaborate with universities for small research-based manufacturing projects - Led operational & digital improvements and cost reduction initiatives saving approx. 2M GBP

Kumar’s AI Stack

claude code
claude code
gemini
gemini
lovable
lovable

Education

Indian Institute of Technology, Kharagpur

Master of Technology - MTech, Mechanical Engineering

Indian Institute of Technology, Kharagpur

20151 yr2016
Indian Institute of Technology, Kharagpur

Bachelor of Technology (B.Tech.), Mechanical Engineering

Indian Institute of Technology, Kharagpur

20114 yrs2015

Join Kumar and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Kumar Shanu on Tal

Headline

Product- Growth and Customer experience

About

A result-oriented executive with strong experience in conceptualizing, developing and launching new products to meet customer demands and business goals. Product Manager, leading direct as well as cross functional teams, for a multi-generational product portfolio. Responsible for the product vision, roadmap and strategy. Recognized for collaborative leadership style, proactive approach, and a strong ability to effectively translate complex operational concepts into tangible action plans. Excelled in startup environments as well as multinational corporations.

Location

Bengaluru

AI stack

claude code

gemini

lovable

Work experience

Senior Product Manager at Lokal, Aug 2025 - Present · 1 yr 1 mo, Senior Product Manager -Dostt and Eaze App- CX and growth - Introduced KYC to improve trust and meet compliance with less than 3% incremental expert churn - Implemented AI moderation, reduced in-call bad activity by 70% while preserving user engagement - Increased repeat usages by 120% by introducing Favourites, availability notification and Queuing - Launched certifications for experts to improve the supply performance by 20% and feed CTR by 3x - Introduce AI dostt (chat) to boost engagement by 20% and D1 and D7 retention by 10% and 25% -Improved expert quality, M1 retention by 20%, ACD by 15% with AI onboarding and certification -Introduced whatsapp log-in to improve onboarding funnel by 15% and international revenue by 60%

Product Manager at Ola Electric, Apr 2024 - Mar 2025 · 1 yr, Bengaluru, Karnataka, India, - Owned roadmap and GTM for OLA Gig product, built and scales Fleet management systems for rentals - Introduced driver onboarding, Asset management, driver management and payments on the platform - Introduced vehicle rental,remote unlock asset safety to achieve 2x quicker booking and 10x drivers - Worked on scooter consumer app to improve post-purchase and fulfillment experience by 50% - Leading integrations of FMS with EV Backend, Telematics, MoveOS, service tracking and diagnostics

Product Manager at Sugarbox, Jul 2021 - Mar 2024 · 2 yrs 9 mos, Bengaluru, Karnataka, India, Sugarbox Networks(A Zee5 subsidiary) -Content pipeline and Monetization - 0-1 journey for an app ecosystem in disconnected environments for Aviation, train & Rural user base - Introduced News, Podcasts and Creative Commons as new category to increase consumption by 30% - Removed bottlenecks in content pipeline to improve the reliability of the content at edges by 15% - Created GUI platforms to seamlessly onboard content partners and manage content display at frontend - Implemented ML based content recommender for content suggestions to increase engagement by 20% -Lead indirect monetization charter for offline environment focused on Ads and micro OTT subscriptions - Built an offline Ad serving platform capable to run banner, Pre-roll video, microsite and lead form Ads

Associate Product Manager at Bounce, Jul 2019 - May 2021 · 1 yr 11 mos, Greater Bengaluru Area, -Co-Owned the product launch for Bounce EV and achieved up time of 92% of the total fleet. - Owned and Implemented new IoT system to reduce AIPU cost by 40% and improve fleet scalability -Partially owned IoT product charter and led Design, Engineering and operations team to execute A/B testing, Go-to-Market strategies, test and launch planning, and setting the program priorities - Redesigned the Bounce app FTUE to reduce scooter(with new IoT) booking cancellations by ~25% - Reduced booking cancellations and improved user experience (CSAT) w.r.t. condition of bikes by combining fault identification sensors data with ML model to identify faulty bikes and generating alerts - Led improvement across funnel to improve booking conversion by 30%. Introduced new hardware sensors, OTA firmware updates, analytics dashboard, user feedbacks and operations app redesign

Engineer- Digital Initiatives and strategy at Rolls-Royce, Jul 2016 - Jun 2019 · 3 yrs, Derby, England, United Kingdom, Global Leadership team - Selected for flagship ‘Global Grad Programme’ for accelerated growth in strategic leadership role - Reduced part launch lead time by 5% by elimination and automation in non value adding processes - Collected requirements, developed capabilities of XFMEA software and led its implementation - Designed matrices to create work outsourcing models with estimated 0.5 M GBP in annual savings - Led the RR business to collaborate with universities for small research-based manufacturing projects - Led operational & digital improvements and cost reduction initiatives saving approx. 2M GBP

Education

Master of Technology - MTech, Mechanical Engineering, Indian Institute of Technology, Kharagpur

Bachelor of Technology (B.Tech.), Mechanical Engineering, Indian Institute of Technology, Kharagpur