Kumar Pushpam on Tal
Headline
Operations Analyst (Credentialing) | Provider Credentialing | NCQA | PDM | NPDB | Healthcare Ops | Data Verification | Process Improvement
About
Operations Analyst (Credentialing) with expertise in provider credentialing, healthcare operations, and NCQA compliance. Experienced in end-to-end credentialing lifecycle, requirements analysis, data verification, and process optimization. Proven track record in delivering high performance across CSAT, quality, and productivity metrics in fast-paced environments. Strong background in customer support, stakeholder communication, and issue resolution. Hands-on experience with PDM, NPDB, Halo, Scio, CIBIL, Citrix, and CRM tools, with the ability to quickly adapt to new systems and workflows. Driven by operational excellence, accuracy, and continuous improvement, with a focus on scaling efficient processes and enhancing customer experience.
Work experience
Operation Analyst, Credentialing at Certify, Mar 2025 - Present · 1 yr 4 mos, Saharsa
Ticketing Manager at Dreamport, Dec 2024 - Feb 2025 · 3 mos, Remote
Senior Customer Care Representative at TP, Sep 2023 - Nov 2024 · 1 yr 3 mos, Gurugram
Support Specialist at BookMyForex, Feb 2023 - Aug 2023 · 7 mos, Gurugram
Advisor I Chat Support at Concentrix, Feb 2022 - Jan 2023 · 1 yr, Gurugram
Education
BAVTM, Tourism Management, Indira Gandhi National Open University
Animation and VFX, Animation, Interactive Technology, Video Graphics and Special Effects, arena animation
