---
title: "Kumar Mayank - Senior Product Manager in Greater Bengaluru Area | Tal"
description: "Meet Kumar Mayank, Senior Product Manager | Voice AI · CPaaS · CCaaS · UCaaS | Ex-Cisco · Ex-Dialpad | Conversational AI & Real-Time Communications based in Greater Bengaluru Area. AI stack includes antigravity, claude, and cursor."
image: "https://tal.club/meet/kumar-mayank-1/share-image"
---

# Kumar Mayank on Tal

## Headline

Senior Product Manager \| Voice AI · CPaaS · CCaaS · UCaaS \| Ex\-Cisco · Ex\-Dialpad \| Conversational AI & Real\-Time Communications

## About

People talk to machines now more than ever\. I make those conversations feel human\.

## Location

Greater Bengaluru Area

## AI stack

antigravity

claude

cursor

elevenlabs

gemini

notebooklm

## Work experience

Senior Product Manager at Tata Communications, Feb 2025 \- Present · 1 yr 8 mos, Bengaluru, Karnataka, India, Building the next generation of Voice AI and Contact Center technology at Tata Communications — owning product strategy for INSTACC TX, an enterprise\-grade CCaaS platform that unifies voice, AI, and digital channels into a single no\-code orchestration layer\. Zero to One: • Architected Voice AI integration layer: real\-time ASR, NLU\-driven IVR/IVA flows, TTS, and AI\-powered agent assist \(live transcription, call guides, sentiment analysis\)

Senior Product Manager at Dialpad, Aug 2022 \- Feb 2025 · 2 yrs 7 mos, Bengaluru, Led product strategy for AI\-native voice and collaboration at Dialpad — a cloud UCaaS \+ CCaaS platform serving 30,000\+ businesses\. Key contributions: • Defined roadmap for AI Voice features: real\-time transcription, AI call summaries, action items, and post\-call coaching • Drove product strategy for Dialpad Contact Center: intelligent routing, IVR/IVA flows, agent assist, and sentiment analysis • Led CRM integrations \(Salesforce, HubSpot, Zendesk\) — enabling screen pops, auto\-logging, and bi\-directional data sync • Defined WebRTC and SIP architecture requirements for enterprise voice quality and carrier connectivity • Managed omnichannel product lifecycle across voice, SMS, and messaging channels • Partnered with ML/AI teams to ship NLU\-powered features: voice coaching, real\-time transcription, and intelligent suggestions Stack: WebRTC · SIP · NLU · ASR · TTS · REST APIs · Salesforce · HubSpot · Zendesk · CPaaS · UCaaS · CCaaS

Product Manager ll at Knowlarity \- Cloud Communications, Jan 2022 \- Aug 2022 · 8 mos, Bengaluru, Drove product for Knowlarity's cloud communications platform — a leading CPaaS provider for enterprise voice, IVR, and contact center solutions across India and Southeast Asia\. Key contributions: • Defined product roadmap for click\-to\-call, IVR builder, outbound dialer, and missed\-call automation features • Led CRM integrations \(Salesforce, Zoho, Freshdesk\) — enabling telephony\-embedded workflows for enterprise customers • Drove product requirements for contact center capabilities: ACD, skill\-based routing, call recording, and real\-time analytics • Collaborated with engineering on REST API design for voice programmability, number management, and webhook events • Supported GTM for cloud telephony and CPaaS products targeting BFSI, e\-commerce, and logistics verticals Stack: SIP · REST APIs · IVR · Cloud Telephony · ACD · CPaaS · Contact Center · Salesforce · Zoho

Product Owner at Cisco, Mar 2020 \- Feb 2022 · 2 yrs, Served as Product Owner for Cisco's Unified Communications and Contact Center product line, bridging engineering and business stakeholders across UCaaS and CCaaS solutions\. Key contributions: • Owned backlog and roadmap for Webex Contact Center features: IVR flows, agent desktop, and omnichannel routing \(voice, chat, email\) • Defined product requirements for SIP trunk integrations, PSTN connectivity, and WebRTC\-based browser calling • Led sprint planning, story definition, and acceptance criteria for real\-time call analytics and reporting dashboards • Collaborated with UX and engineering to deliver CRM connector features \(Salesforce, ServiceNow\) embedded in agent desktop • Drove UAT and beta programs with enterprise customers, capturing feedback to shape product iterations • Supported pre\-sales as product SME for CCaaS and UCaaS demos, RFPs, and POCs Stack: Webex CC · SIP · WebRTC · IVR · UCaaS · CCaaS · Salesforce · ServiceNow · Agile/Scrum

Technical Consulting Engineer at Cisco, Jul 2017 \- Feb 2020 · 2 yrs 8 mos, Bengaluru, Karnataka, India, Technical pre\-sales and solutions engineering role at Cisco, focused on Unified Communications, Contact Center, and collaboration infrastructure for enterprise customers across India\. Key contributions: • Delivered technical demos and POCs for Cisco Unified Communications Manager \(CUCM\), Webex Calling, and Cisco Contact Center Express \(CCX/CCE\) • Worked with enterprise customers to design SIP trunking architectures, dial\-plan configurations, and PSTN gateway integrations • Supported RFP responses and solution design for large\-scale CCaaS and UCaaS deployments in BFSI, telecom, and IT sectors • Troubleshot SIP, H\.323, and MGCP protocol issues in complex multi\-vendor voice environments • Collaborated with product teams to relay customer feedback on IVR, ACD, and agent desktop pain points • Provided technical enablement to partners and channel teams on Cisco collaboration and contact center portfolio Stack: CUCM · Webex Calling · Cisco CCX/CCE · SIP · H\.323 · PSTN · IVR · ACD · UCaaS · CCaaS

Technical Specialist at IBM, Dec 2016 \- Jun 2017 · 7 mos, Bengaluru Area, India

## Education

Master of Business Administration \- MBA, Institute of Product Leadership

Engineer’s Degree, Electrical and Electronics Engineering, Siddaganga Institute of technology ,Tumkur

[View the original profile](https://tal.club/meet/kumar-mayank-1)

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