Headline

Senior Product Manager | Voice AI · CPaaS · CCaaS · UCaaS | Ex-Cisco · Ex-Dialpad | Conversational AI & Real-Time Communications

About

People talk to machines now more than ever. I make those conversations feel human.

Location

Greater Bengaluru Area

AI stack

antigravity

claude

cursor

elevenlabs

gemini

notebooklm

Work experience

Senior Product Manager at Tata Communications, Feb 2025 - Present · 1 yr 8 mos, Bengaluru, Karnataka, India, Building the next generation of Voice AI and Contact Center technology at Tata Communications — owning product strategy for INSTACC TX, an enterprise-grade CCaaS platform that unifies voice, AI, and digital channels into a single no-code orchestration layer. Zero to One: • Architected Voice AI integration layer: real-time ASR, NLU-driven IVR/IVA flows, TTS, and AI-powered agent assist (live transcription, call guides, sentiment analysis)

Senior Product Manager at Dialpad, Aug 2022 - Feb 2025 · 2 yrs 7 mos, Bengaluru, Led product strategy for AI-native voice and collaboration at Dialpad — a cloud UCaaS + CCaaS platform serving 30,000+ businesses. Key contributions: • Defined roadmap for AI Voice features: real-time transcription, AI call summaries, action items, and post-call coaching • Drove product strategy for Dialpad Contact Center: intelligent routing, IVR/IVA flows, agent assist, and sentiment analysis • Led CRM integrations (Salesforce, HubSpot, Zendesk) — enabling screen pops, auto-logging, and bi-directional data sync • Defined WebRTC and SIP architecture requirements for enterprise voice quality and carrier connectivity • Managed omnichannel product lifecycle across voice, SMS, and messaging channels • Partnered with ML/AI teams to ship NLU-powered features: voice coaching, real-time transcription, and intelligent suggestions Stack: WebRTC · SIP · NLU · ASR · TTS · REST APIs · Salesforce · HubSpot · Zendesk · CPaaS · UCaaS · CCaaS

Product Manager ll at Knowlarity - Cloud Communications, Jan 2022 - Aug 2022 · 8 mos, Bengaluru, Drove product for Knowlarity's cloud communications platform — a leading CPaaS provider for enterprise voice, IVR, and contact center solutions across India and Southeast Asia. Key contributions: • Defined product roadmap for click-to-call, IVR builder, outbound dialer, and missed-call automation features • Led CRM integrations (Salesforce, Zoho, Freshdesk) — enabling telephony-embedded workflows for enterprise customers • Drove product requirements for contact center capabilities: ACD, skill-based routing, call recording, and real-time analytics • Collaborated with engineering on REST API design for voice programmability, number management, and webhook events • Supported GTM for cloud telephony and CPaaS products targeting BFSI, e-commerce, and logistics verticals Stack: SIP · REST APIs · IVR · Cloud Telephony · ACD · CPaaS · Contact Center · Salesforce · Zoho

Product Owner at Cisco, Mar 2020 - Feb 2022 · 2 yrs, Served as Product Owner for Cisco's Unified Communications and Contact Center product line, bridging engineering and business stakeholders across UCaaS and CCaaS solutions. Key contributions: • Owned backlog and roadmap for Webex Contact Center features: IVR flows, agent desktop, and omnichannel routing (voice, chat, email) • Defined product requirements for SIP trunk integrations, PSTN connectivity, and WebRTC-based browser calling • Led sprint planning, story definition, and acceptance criteria for real-time call analytics and reporting dashboards • Collaborated with UX and engineering to deliver CRM connector features (Salesforce, ServiceNow) embedded in agent desktop • Drove UAT and beta programs with enterprise customers, capturing feedback to shape product iterations • Supported pre-sales as product SME for CCaaS and UCaaS demos, RFPs, and POCs Stack: Webex CC · SIP · WebRTC · IVR · UCaaS · CCaaS · Salesforce · ServiceNow · Agile/Scrum

Technical Consulting Engineer at Cisco, Jul 2017 - Feb 2020 · 2 yrs 8 mos, Bengaluru, Karnataka, India, Technical pre-sales and solutions engineering role at Cisco, focused on Unified Communications, Contact Center, and collaboration infrastructure for enterprise customers across India. Key contributions: • Delivered technical demos and POCs for Cisco Unified Communications Manager (CUCM), Webex Calling, and Cisco Contact Center Express (CCX/CCE) • Worked with enterprise customers to design SIP trunking architectures, dial-plan configurations, and PSTN gateway integrations • Supported RFP responses and solution design for large-scale CCaaS and UCaaS deployments in BFSI, telecom, and IT sectors • Troubleshot SIP, H.323, and MGCP protocol issues in complex multi-vendor voice environments • Collaborated with product teams to relay customer feedback on IVR, ACD, and agent desktop pain points • Provided technical enablement to partners and channel teams on Cisco collaboration and contact center portfolio Stack: CUCM · Webex Calling · Cisco CCX/CCE · SIP · H.323 · PSTN · IVR · ACD · UCaaS · CCaaS

Technical Specialist at IBM, Dec 2016 - Jun 2017 · 7 mos, Bengaluru Area, India

Education

Master of Business Administration - MBA, Institute of Product Leadership

Engineer’s Degree, Electrical and Electronics Engineering, Siddaganga Institute of technology ,Tumkur