Headline

Senior Associate - Inside Sales @ Pronto | Client Success Focus

About

Inside Sales & Business Development Professional | B2B Sales | Lead Generation | Customer Success I am an ambitious sales professional with 2+ years of experience in Inside Sales, B2B Sales, and Business Development, specializing in lead generation, client acquisition, relationship management, and revenue growth. Throughout my career at IndiaMART InterMESH Ltd. and Pronto, I have successfully managed the complete sales cycle—from prospecting and qualification to negotiation, closing, and post-sales relationship management. I thrive in high-paced environments and enjoy solving customer problems while delivering exceptional client experiences. Core Expertise: ✅ Inside Sales & B2B Sales ✅ Lead Generation & Lead Conversion ✅ Cold Calling & Consultative Selling ✅ Customer Relationship Management (CRM) ✅ Revenue Growth & Upselling ✅ Pipeline Management & Sales Forecasting ✅ Negotiation & Objection Handling ✅ Team Collaboration & Cross-functional Coordination I am passionate about building strong customer relationships, exceeding targets, and continuously learning new sales strategies. Currently, I am seeking opportunities in Inside Sales, Business Development, SaaS Sales, Account Management, and Customer Success, where I can contribute to business growth and create meaningful customer impact. 📍 Gurugram, India 📩 Open to networking and exciting career opportunities. Let's connect and grow together!

Location

Gurugram

Work experience

Senior Associate - Inside sales at Pronto, Sep 2025 - Present · 11 mos, Gurugram, • Engaged with potential clients to assess their cleaning and service needs, ensuring tailored solutions. • Drove customer onboarding and conversion through a consultative sales approach, fostering strong relationships. • Supported the development of a customer-first culture in a dynamic start-up environment at Pronto.

Client Servicing at IndiaMART InterMESH Limited, Jul 2024 - Sep 2025 · 1 yr 3 mos, Noida 135, I excelled in client servicing by ensuring a smooth onboarding process and fostering strong relationships. • Managed post-sales support, enhancing client satisfaction and retention through effective communication. • Collaborated with internal teams to create customized solutions that aligned with client requirements. • Handled renewals and upselling opportunities to maximize client value and revenue growth.

Sales And Marketing Intern at Wandoc Impex Pvt Ltd, Apr 2024 - Jun 2024 · 3 mos, Gurugram, Haryana, India

Operations Trainee at Falck Global Assistance, Aug 2023 - Oct 2023 · 3 mos, As a Support Coordinator at Falck, I was responsible for providing technical and operational support to the clients and the internal teams. I use my communication and problem solving skills to handle customer queries, troubleshoot issues, and ensure customer satisfaction.I have been working in this role since August 2023, after completing my second semester exams in masters of business administration from Maharshi Dayanand University Rohtak. I am passionate about applying my technical and analytical skills to support the mission of Falck, which is to provide high-quality and reliable services to the healthcare and emergency sectors. I am eager to learn new skills, collaborate with diverse teams, and contribute to the success of the organization.

Operations Trainee at Falck Global Assistance, Aug 2023 - Oct 2023 · 3 mos

Intern at Falck global assistant, Aug 2023 - Oct 2023 · 3 mos, - Supported operations and customer service teams with daily tasks. - Engaged in training sessions to improve customer handling skills.

Education

Master of Business Administration, Geometry/Geometric Analysis, IBMR Business School

Bachelor of Science, Mathematics, Chhatrapati Shahu Ji Maharaj University