Headline

Product @ UNext | Payments | Credit | Lending | CRM | SaaS | EdTech | ₹500Cr+ Processed | Ex-LeadSquared

About

Payments fail silently. Conversions drop. Nobody notices until it's too late — except the PM who owns it. That's the problem I've spent the last 5 years solving. At UNext, I manage a payments stack that processes ₹600Cr+ annually across Razorpay, PayU, and Juspay. But the number I care about more than volume is friction — every extra click, every failed redirect, every confusing repayment flow that makes a student walk away. I've built things from scratch that didn't exist before — a Loan Origination System integrated with multiple lending partners, an industry-first Juspay credit stack launch, a dynamic discount engine that cut manual effort by 85%, and WhatsApp-based payment flows that accelerated collections by 80%. I also built a fully functional payment dashboard in a single day using Replit and Node.js — because sometimes speed matters more than perfect. On the CRM side, I've owned the LeadSquared ecosystem end-to-end, scaled it to 200K+ users and 1200+ agents, and built the analytics infrastructure leadership actually uses to make decisions. My edge is that I sit comfortably at the intersection of product, engineering, and business. I can read API docs, write a postman request, spot a Grafana anomaly, and walk into a boardroom and explain why a 3% conversion lift changes the unit economics.

Location

Bengaluru

AI stack

claude code

claude

replit

Work experience

Senior Product Manager at UNext Learning, Apr 2025 - Present · 1 yr 6 mos, Bengaluru, Karnataka, India, • Spearheaded cross-functional product initiatives in payments, optimizing payment flows and conversions across the platform, resulting in a 3% increase in payment success rates. • Directed enhancements to customer onboarding journeys, partnering with engineering and design, reducing drop-offs by 15% and improving user NPS by 8 points • Led the development of an in-house Student Lifecycle System, delivering core financial modules including payments & affordability, discounts/credits, coupons, reconciliation, and finance approvals • Built a Juspay-integrated Payment Link Generator (Node.js + responsive UI) with role-based login, real-time dashboard, dynamic form logic, webhook-driven status tracking and PostgreSQL-backed order/log management — delivered end-to-end within a day through Replit. • Built automated loan approval and reconciliation workflows, reducing manual effort from 7+ hours to less than 10 minutes and enabling seamless, instant short-credit collections.

Product Manager at UNext Learning, Apr 2023 - Jun 2025 · 2 yrs 3 mos, Bengaluru, Karnataka, India, Product Manager – Payments | UNext Payments | Lending | CRM | API Integrations | Analytics At UNext, I led key product initiatives in the payments ecosystem with a core belief: payments are not the last mile, but the most critical mile of customer experience. Even a single additional click or layer of friction can reduce buying intent. My focus has consistently been on improving conversion, reducing CAC, and enhancing operational efficiency across the payments stack. Key Contributions: • Juspay + CRM Integration: Enabled seamless sync between payments and CRM, improving visibility and conversion tracking. • Payment Gateway Integrations: Owned and delivered complete, reliable integrations with multiple gateways. • In-house LOS Platform: Built a loan origination system integrated with multiple lending partners, with full progress tracking for sales enablement. • Juspay Credit Stack (0–1 Launch): Spearheaded the launch of Juspay’s credit suite with select loan partners—an industry-first implementation with custom journey features co-developed with lenders and Juspay. • Advanced Discount Engine: Created a dynamic discount system in CRM with auto-deactivation logic to ensure efficiency and reduce manual intervention. • Dynamic Currency Conversion: Enabled local currency payments for MENA leads, resulting in a 3% increase in conversion. • Low-Cost Loan Model: Rolled out a lender-integrated, low-cost loan model via Juspay stack, reducing CAC by 6%—also a first in the industry. Additional Highlights: • Extensive experience with API integrations, custom architecture design, and CRM solutions. • Strong understanding of database architecture and execution workflows. • Skilled in monitoring & troubleshooting using Grafana and Kibana. • Implemented Cloud Telephony (CTI) in CRM, reducing 99% call clash issues. • Built analytics dashboards to track payments and conversions for leadership insights.

Senior Product Support Engineer at LeadSquared, Apr 2022 - May 2023 · 1 yr 2 mos, Bengaluru, Karnataka, India

Product Support Engineer at LeadSquared, Sep 2021 - Apr 2022 · 8 mos, Bangalore Urban, Karnataka, India

Business Analyst at LeadSquared, Jul 2021 - Sep 2021 · 3 mos, Bengaluru, Karnataka, India

Internship Trainee at Hindustan Aeronautics Limited, Jun 2019 - Jun 2019 · 1 mo, Kanpur Area, India, As a vocational trainee at Hindustan Aeronautics Limited (Transport Aircraft Division), did hands-on training by collaborating closely with technicians in the Motor Transport Department, responsible for the maintenance and repair of all HAL Kanpur Division vehicles. Additionally, went through the intricate procedures involved in overhauling UAV engines, enhancing my technical understanding in this specialized area.

Intern Trainee at Vardhman Special Steels Ltd., Jun 2018 - Jun 2018 · 1 mo, Ludhiana Area, India, Assigned to observe the manufacturing and production of different type of steel products.

Business Development Intern at Content-Whale, Feb 2018 - Mar 2018 · 2 mos

Education

Bachelor’s Degree, Automobile Engineering, SRM IST Chennai

XII, Delhi Public School, Kalyanpur