About
Kshitij is currently working with Salesforce as a Customer Success Manager, Senior Manager, where he owns a set of key accounts and drives value realization, consumption, adoption, and engagement. He has a proven track record of account retention and growth. Kshitij has also worked as a Customer Success Manager and Product Implementation Consultant with Sprinklr, where he helped Brands realize value out of their Saas investments and orchestrated smooth onboarding, initial product implementation, and optimum usage of Sprinklr's offerings. His bread and butter is his understanding of specific business needs, identifying the use cases, and leading the platform setup based on the Client’s CXM needs. He's also been a mentor and trainer for both functional and technical aspects to the new and less experienced joiners. He’s liked for his approachable nature. Kshitij was previously associated with Cognizant Consulting as an Artificial Intelligence and Analytics Consultant. He has hands-on experience in business and data analysis, functional requirement gathering, stakeholder engagement, and user acceptance testing and has worked in RFPs/RFIs. He has been fortunate to work across manufacturing, healthcare, retail, and privacy management industries. He is a Certified Scrum Product Owner. He has earned his MBA from NMIMS, Mumbai, majoring in marketing. He worked with TCS in the Repairs and Services division before his MBA. He graduated with a degree in Mechanical engineering from MIT, Manipal.Always enthusiastic about sports, cross-functional training keeps Kshitij fuelled. He's always lived for experiences, be it professionally or personally. This endeavor has made him well-traveled and appreciative of the finer things in life. Words and good content never cease to amaze him.
Work experience
Customer Success Manager, Senior Manager at Salesforce, Aug 2026 - Present · 1 mo
Customer Success Manager at Salesforce, Aug 2024 - Jul 2026 · 2 yrs, Bengaluru
Customer Success Manager at Sprinklr, Apr 2022 - Jun 2024 · 2 yrs 3 mos, Bengaluru, Karnataka, India
Senior Implementation Consultant at Sprinklr, Jun 2021 - Mar 2022 · 10 mos, Bangalore Urban, Karnataka, India
Senior Business Consultant at Cognizant, May 2018 - Jun 2021 · 3 yrs 2 mos, Bengaluru
Advertising Intern at MullenLowe Lintas Group, Jul 2017 - Oct 2017 · 4 mos, Mumbai Area, India
Management Intern at GENPACT, Apr 2017 - Jun 2017 · 3 mos, Gurgaon, Haryana, India
