---
title: "Krupa Saliya - Customer Support & Beckend Operations Specialist in Mumbai | Tal"
description: "Meet Krupa Saliya, Customer Operations Specialist | Backend Support | Automation Setup | Logistics | CRM | Data Management based in Mumbai."
image: "https://tal.club/meet/krupa-saliya/share-image"
---

# Krupa Saliya on Tal

## Headline

Customer Operations Specialist \| Backend Support \| Automation Setup \| Logistics \| CRM \| Data Management

## About

My passion and dedication to customer service has provided me with a foundation of customer relations, and my ability to work in an individual or team environment\. I am a hard worker who is extremely organized\. My leadership skills allow me to effectively communicate with all level of co\-workers including management and other staff members\. While working as a supervisor and manager in the financial field I have provided training on how to use various systems to better support our customers\.

## Location

Mumbai

## Work experience

Customer Support & Beckend Operations Specialist at ACwO, Aug 2023 \- Present · 2 yrs 11 mos, Mumbai, Maharashtra, India

Customer Relationship Management Executive at ACwO, Aug 2023 \- Aug 2025 · 2 yrs 1 mo, Mumbai, Maharashtra, India

Customer Operations Specialist at Acwo Lifestyle Pvt Ltd, Aug 2023 \- Aug 2025 · 2 yrs 1 mo, Mumbai, Maharashtra, India, • Manage customer support operations, ensuring prompt query resolution and customer satisfaction\. • Oversee product replacement logistics from service centers to customers and warehouse\. • Coordinate and monitor service center processes to ensure smooth operations\. • Set up and manage automation systems including WhatsApp Bot, IVR \(Exotel\), and email workflows\. • Maintain and analyze replacement and service center data for operational insights\. • Train and onboard new employees for backend support roles\. • Support backend order processing and ensure system panels are functioning efficiently\.

## Education

BAF, Accounting and Finance, kes shroff college

SSC, St louis high school dahisar

[View the original profile](https://tal.club/meet/krupa-saliya)

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