Headline

Customer Operations Specialist | Backend Support | Automation Setup | Logistics | CRM | Data Management

About

My passion and dedication to customer service has provided me with a foundation of customer relations, and my ability to work in an individual or team environment. I am a hard worker who is extremely organized. My leadership skills allow me to effectively communicate with all level of co-workers including management and other staff members. While working as a supervisor and manager in the financial field I have provided training on how to use various systems to better support our customers.

Location

Mumbai

Work experience

Customer Support & Beckend Operations Specialist at ACwO, Aug 2023 - Present · 2 yrs 11 mos, Mumbai, Maharashtra, India

Customer Relationship Management Executive at ACwO, Aug 2023 - Aug 2025 · 2 yrs 1 mo, Mumbai, Maharashtra, India

Customer Operations Specialist at Acwo Lifestyle Pvt Ltd, Aug 2023 - Aug 2025 · 2 yrs 1 mo, Mumbai, Maharashtra, India, • Manage customer support operations, ensuring prompt query resolution and customer satisfaction. • Oversee product replacement logistics from service centers to customers and warehouse. • Coordinate and monitor service center processes to ensure smooth operations. • Set up and manage automation systems including WhatsApp Bot, IVR (Exotel), and email workflows. • Maintain and analyze replacement and service center data for operational insights. • Train and onboard new employees for backend support roles. • Support backend order processing and ensure system panels are functioning efficiently.

Education

BAF, Accounting and Finance, kes shroff college

SSC, St louis high school dahisar