Krunal Dhote profile photo 1 on Tal

Krunal Dhote

Software Support Engineer at Virtual Galaxy Infotech | Govt Project Support | Jira | Application Support | User Training & Troubleshooting

Nagpur

3+ years of work experience

Virtual Galaxy Infotech Ltd.
Apr 20263 mosPresent

Greater Nagpur Area

Software Testing Engineer & Software Support Engineer with experience in government-based AHD projects, specializing in manual testing, defect tracking, production support, and application troubleshooting. Skilled in functional and regression testing, Jira ticket management, query resolution, and coordinating with development teams to ensure software stability and performance. Experienced in handling user support, incident management, root cause analysis, and maintaining high-quality application standards in live environments. Strong understanding of SDLC, STLC, software support operations, and client-focused issue resolution.
Weave Techsoft
Aug 20257 mosFeb 2026

Nagpur, Maharashtra, India

In this role, I manage and optimize company databases to ensure high availability, integrity, and security. Alongside this, I resolve customer queries and troubleshoot software-related issues to maintain seamless application performance. I also handle website operations by monitoring uptime, resolving technical queries, and ensuring smooth functionality. My work involves close collaboration with cross-functional teams to enhance system efficiency, performance, and overall user satisfaction
Berar Finance Limited
Apr 20241 yr 5 mosAug 2025

Nagpur, Maharashtra, India

At Berar Finance Ltd, I played a pivotal role in managing and optimizing the organization’s IT infrastructure. I was responsible for resolving complex technical issues, maintaining hardware/software systems, and providing end-user support across departments. By implementing proactive maintenance strategies and automating OS configurations, I improved system uptime by 35% and reduced recurring issues by 40%. I standardized system setup protocols, accelerated onboarding for new employees, and led the shift to a more secure backup system, reducing recovery time from hours to minutes. I also contributed to the migration of legacy systems, enhancing performance and network reliability. My work was instrumental in minimizing IT disruptions, elevating productivity, and aligning IT operations with business goals.
GruhPravesh GROUP
Oct 20236 mosMar 2024

Nagpur, Maharashtra, India

Worked with multiple ongoing projects at Gruhpravesh Group, handling both business operations and coordination activities. Managed company-based applications and maintained project and client-related data to ensure accuracy and smooth internal processes. Generated new business leads through Meta platforms such as Facebook and Instagram by supporting digital campaigns, monitoring inquiries, and organizing lead data. Coordinated with sales and project teams to follow up on leads, support conversions, and improve overall business growth and operational efficiency.
Desire Taj Vacation Pvt. Ltd
Nov 202211 mosSep 2023

Nagpur, Maharashtra, India

Worked as a Back Office Executive, responsible for managing and maintaining company and client data with accuracy and confidentiality. Handled end-to-end data operations including client records, booking details, and internal company information. Created, updated, and maintained structured Excel sheets for reporting, tracking, and daily operations. Managed company data through internal applications and ensured proper storage and updates on the company website. Supported smooth business operations by ensuring data consistency, timely updates, and coordination with internal teams.

Education

Diploma of Education, civil

SHRI SAI TAJ POLYTECHNIC

20215 yrs2026
Velocity Academy 🚀

Data Analyst

Velocity Academy 🚀

20231 yr2024

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Headline

Software Support Engineer at Virtual Galaxy Infotech | Govt Project Support | Jira | Application Support | User Training & Troubleshooting

About

Driven System Engineer and Database Administrator with hands-on experience in IT infrastructure management, cloud deployment, database optimization, and end-user support. I have worked across multiple domains including system administration, desktop support, application troubleshooting, and AWS cloud environments. Currently, I manage databases, cloud-hosted applications, and IT operations while ensuring system availability, security, and performance. My expertise includes: ✔ System & Desktop Support (Hardware, OS, Network) ✔ Database Management (MySQL, SQL, Optimization) ✔ AWS Cloud Deployment & Hosting ✔ Application & Website Support ✔ IT Security, Backup & Recovery ✔ Ticketing Systems & User Support I enjoy solving real-world technical problems, improving system efficiency, and supporting business operations through reliable IT solutions. I am always eager to learn new technologies and take on challenging responsibilities. 📌 Open to opportunities in: System Engineer | IT Support | Desktop Support | Database Administrator | Application Support

Location

Nagpur

Work experience

Software Support Engineer (QA Tester) at Virtual Galaxy Infotech Ltd., Apr 2026 - Present · 3 mos, Greater Nagpur Area, Software Testing Engineer & Software Support Engineer with experience in government-based AHD projects, specializing in manual testing, defect tracking, production support, and application troubleshooting. Skilled in functional and regression testing, Jira ticket management, query resolution, and coordinating with development teams to ensure software stability and performance. Experienced in handling user support, incident management, root cause analysis, and maintaining high-quality application standards in live environments. Strong understanding of SDLC, STLC, software support operations, and client-focused issue resolution.

Senior System Engineer and Databse Admin at Weave Techsoft, Aug 2025 - Feb 2026 · 7 mos, Nagpur, Maharashtra, India, In this role, I manage and optimize company databases to ensure high availability, integrity, and security. Alongside this, I resolve customer queries and troubleshoot software-related issues to maintain seamless application performance. I also handle website operations by monitoring uptime, resolving technical queries, and ensuring smooth functionality. My work involves close collaboration with cross-functional teams to enhance system efficiency, performance, and overall user satisfaction

Assistant System Engineer at Berar Finance Limited, Apr 2024 - Aug 2025 · 1 yr 5 mos, Nagpur, Maharashtra, India, At Berar Finance Ltd, I played a pivotal role in managing and optimizing the organization’s IT infrastructure. I was responsible for resolving complex technical issues, maintaining hardware/software systems, and providing end-user support across departments. By implementing proactive maintenance strategies and automating OS configurations, I improved system uptime by 35% and reduced recurring issues by 40%. I standardized system setup protocols, accelerated onboarding for new employees, and led the shift to a more secure backup system, reducing recovery time from hours to minutes. I also contributed to the migration of legacy systems, enhancing performance and network reliability. My work was instrumental in minimizing IT disruptions, elevating productivity, and aligning IT operations with business goals.

Development Officer at GruhPravesh GROUP, Oct 2023 - Mar 2024 · 6 mos, Nagpur, Maharashtra, India, Worked with multiple ongoing projects at Gruhpravesh Group, handling both business operations and coordination activities. Managed company-based applications and maintained project and client-related data to ensure accuracy and smooth internal processes. Generated new business leads through Meta platforms such as Facebook and Instagram by supporting digital campaigns, monitoring inquiries, and organizing lead data. Coordinated with sales and project teams to follow up on leads, support conversions, and improve overall business growth and operational efficiency.

Relationship Manager at Desire Taj Vacation Pvt. Ltd, Nov 2022 - Sep 2023 · 11 mos, Nagpur, Maharashtra, India, Worked as a Back Office Executive, responsible for managing and maintaining company and client data with accuracy and confidentiality. Handled end-to-end data operations including client records, booking details, and internal company information. Created, updated, and maintained structured Excel sheets for reporting, tracking, and daily operations. Managed company data through internal applications and ensured proper storage and updates on the company website. Supported smooth business operations by ensuring data consistency, timely updates, and coordination with internal teams.

Education

Diploma of Education, civil, SHRI SAI TAJ POLYTECHNIC

Data Analyst, Velocity Academy 🚀