Headline

Lead Technical Writer | AI-Augmented Content Ops | GTM-Aligned Documentation | Product Storytelling | Content Strategist | UX Writer | Content Developer

About

I turn complex technical products into clear, compelling content, and I'm building toward leading the teams that do that at scale. With 9 years in technical content creation, I've shipped 50+ API/SDK guides, revamped a support portal used by 100K+ users, and driven a 25% drop in support tickets through smarter documentation strategy. At InMobi, I lead cross-functional content operations, manage full product release cycles, and pioneer AI-augmented workflows across the team. I bring the technical depth of a writer with the positioning instincts of a strategist. I've contributed to GTM-aligned documentation, built feedback loops with users, and developed content that moves metrics, not just explains features. Expertise: API Docs · SDK Guides · UX Writing · User Assistance Development · Content Strategy · GTM Alignment Docs · Content Marketing · Product Storytelling

Location

Bengaluru

AI stack

claude

codex

gemini

notebooklm

openai

ChatGPT

Work experience

Lead Technical Writer at InMobi, Aug 2023 - Present · 3 yrs 1 mo, Bengaluru, • Created 50+ SDK/API docs based on DITA XML and Markdown, delivering structured documentation. • Revamped the Support Portal, improving navigation for 100K + users through content restructuring. • Used Gen AI tools to create AI-ready content and optimize prompt -driven content development. • Contributed to content strategy, voice/tone governance, and information architecture for self-service experiences. • Led documentation planning for 3+ major product releases, consolidating updates and reducing support tickets by 25%.

Technical Content Writer at SelectHub, Jun 2021 - Jul 2023 · 2 yrs 2 mos, Kolkata, 1. Collaborating with research analysts and graphic designers to create product pages, buyer’s guides, reviews synopsis, and market insight blogs. 2. Crafting social media content for LinkedIn and Twitter. 3. Writing original long-form B2B content for the website related to industries such as IT, healthcare, supply chain, enterprise asset management, etc.

Freelance Content Writer at Brainvire Infotech Inc., Dec 2019 - May 2021 · 1 yr 6 mos, Kolkata, 1. Responsible for generating content for blogs and landing pages for the organization and its clients. 2. Crafting social media posts for Linkedin, Twitter, and Instagram. 3. Writing long-form and short-form content for various enterprises from industries such as IT, healthcare, fashion, e-commerce, FMCG, automation, automobile, BFSI. 4. Creating newsletters, case studies, portfolios, PRs, and market insight blogs.

Content Writer at OpenXcell (CMMI Level 3), Jun 2018 - Jul 2019 · 1 yr 2 mos, Ahmedabad, • Worked in the product wing- Orderhive, a multichannel inventory management system, developed indigenously. •Crafted UI/UX content for the website, wrote product releases, how-to-guides, and features, FAQs, and Online Help content. •Generating content for blogs and writing video scripts for product tutorials. •Creating social media marketing messages for the company on various networks. •Using Google Analytics to monitor blog and social media content engagement. •Pitching to external websites for guest posting and backlink generation.

Content Writer at Logicode Inc, Feb 2018 - Jun 2018 · 5 mos, Ahmedabad Area, India, •Responsible for generating content for the company, its products and services. •Handling the social media marketing for the company •Collaborating with graphic designer and SEO to create relevant images and external articles for the company and the brand

Education

Post Graduate Diploma, Integrated Marketing Communication, St. Xavier's College (Autonomous), Kolkata

Master’s Degree, Journalism and Mass Communication, University of Calcutta

Public links

github: https://github.com/Kriti-Agarwal2609