Kriti Sharma profile photo 1 on Tal

Kriti Sharma

Sales and Office Administrator|| Ex-Swiggy, Ex-Times Internet

Delhi

12+ years of work experience

Estate Agent Power Ltd
Nov 20241 yr 9 mosPresent

Remote

• Serve as the primary point of contact for tenant inquiries and complaints via phone, email, and chat, ensuring prompt and professional responses. • Act as an aggregator between the property managements and the tenants • Manage and track payments, including sending reminders for due or overdue amounts, negotiating payment plans, and resolving any payment-related issues. • Maintain accurate customer accounts, payments, and communications records using Google Sheets and Excel. • Arrange and coordinate additional services for tenants, such as cleaning, maintenance, renovations, gardening, utility setup, and waste management, while securing the best rates. • Prepare and submit regular reports on customer interactions, payment statuses, and service activities. • Ensure a positive experience for all tenants by addressing their needs with empathy and professionalism. • Ability to perform under pressure and self-motivated to complete assigned targets within a stipulated time
Swiggy
Jul 20221 yr 8 mosFeb 2024

India

Dineout
Apr 20166 yrs 3 mosJun 2022

Noida Area, India

• Maintain the quality and sanity for restaurant content, devise and execute strategies to handle refresh process in order to ensure good quality content is updated on the website • Responsible for managing and supervising a team of Executives, planning their day to day activities along with working on the backend to ensure data captured is updated timely as per the set formats and requirements • Content management for GIRF- The Great Indian Restaurant Festival, biggest annual restaurant festival offering flat 50% off in multiple categories. Managing 8000+ restaurants in multiple cities and working under duress with the team while successfully managing multiple job roles • Actively Engaging with Marketing Team to ensure that the Solutions being presented to the client meets / exceeds expectations • Understanding the market and its dynamics and taking measures accordingly
Badminton Association of India
Oct 20132 yrs 7 mosApr 2016

• Using a variety of software packages, such as Microsoft Word, Outlook, Excel etc., to produce correspondence and documents and records, spreadsheets and databases; • Devising and maintaining office systems; • Managing invoicing of the tournaments, filing, documentation and administration work, maintaining customer purchase order and executing in time • Liaising with staff in other organizations and with international organizations; • Organizing and sorting paperwork, documents and computer-based information; • Controlling entries / accommodation of foreign players for International competition in India. Raising invoices and reconciling them after receiving payments; • Facilitating Indian core-group players participation in International competitions i.e. entries, expenses and bookings etc.

Education

Delhi University

Bachelor’s Degree, Business/Commerce, General

Delhi University

20083 yrs2011

High School

Cambridge Foundation School

20071 yr2008

Join Kriti and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Kriti Sharma on Tal

Headline

Sales and Office Administrator|| Ex-Swiggy, Ex-Times Internet

About

Have an experience of 10 years in the field of Content and Catalogue operations. Handling the Detail-oriented Senior Catalog executive (Customer Experience and Care) well-versed in maintaining high quality content. Strengths include multitasking, organizing data and prioritizing tasks. Provide top-notch support to customers through email. Seeking to leverage my knowledge and experience into an appropriate opportunity and to optimally utilize my skills for further professional growth the betterment of the organization and self.

Location

Delhi

Work experience

Office Administrator at Estate Agent Power Ltd, Nov 2024 - Present · 1 yr 9 mos, Remote, • Serve as the primary point of contact for tenant inquiries and complaints via phone, email, and chat, ensuring prompt and professional responses. • Act as an aggregator between the property managements and the tenants • Manage and track payments, including sending reminders for due or overdue amounts, negotiating payment plans, and resolving any payment-related issues. • Maintain accurate customer accounts, payments, and communications records using Google Sheets and Excel. • Arrange and coordinate additional services for tenants, such as cleaning, maintenance, renovations, gardening, utility setup, and waste management, while securing the best rates. • Prepare and submit regular reports on customer interactions, payment statuses, and service activities. • Ensure a positive experience for all tenants by addressing their needs with empathy and professionalism. • Ability to perform under pressure and self-motivated to complete assigned targets within a stipulated time

Senior Catalog Associate at Swiggy, Jul 2022 - Feb 2024 · 1 yr 8 mos, India

Senior Associate (Data and Content Quality) at Dineout, Apr 2016 - Jun 2022 · 6 yrs 3 mos, Noida Area, India, • Maintain the quality and sanity for restaurant content, devise and execute strategies to handle refresh process in order to ensure good quality content is updated on the website • Responsible for managing and supervising a team of Executives, planning their day to day activities along with working on the backend to ensure data captured is updated timely as per the set formats and requirements • Content management for GIRF- The Great Indian Restaurant Festival, biggest annual restaurant festival offering flat 50% off in multiple categories. Managing 8000+ restaurants in multiple cities and working under duress with the team while successfully managing multiple job roles • Actively Engaging with Marketing Team to ensure that the Solutions being presented to the client meets / exceeds expectations • Understanding the market and its dynamics and taking measures accordingly

Office Assistant at Badminton Association of India, Oct 2013 - Apr 2016 · 2 yrs 7 mos, • Using a variety of software packages, such as Microsoft Word, Outlook, Excel etc., to produce correspondence and documents and records, spreadsheets and databases; • Devising and maintaining office systems; • Managing invoicing of the tournaments, filing, documentation and administration work, maintaining customer purchase order and executing in time • Liaising with staff in other organizations and with international organizations; • Organizing and sorting paperwork, documents and computer-based information; • Controlling entries / accommodation of foreign players for International competition in India. Raising invoices and reconciling them after receiving payments; • Facilitating Indian core-group players participation in International competitions i.e. entries, expenses and bookings etc.

Education

Bachelor’s Degree, Business/Commerce, General, Delhi University

High School, Cambridge Foundation School